Hot Breads — Restaurant in Houston

It is very hard to get EggLess cake or Indian Vegetarian cake, we found this place and were very excited. We bought couple of things and all were fine for us. I have taste of Patiala and Amritsar for Bakery so if one is comparing to that then I think one is out of their mind. In entire US Bakery is of lower standard than Europe and some places in Punjab. Anyone who is a European and is rating this should not compare to their standard. Now the owner or the family (don't think they are Indian) know everything about the quality but are you going to pay for that. In Walmart culture don't expect quality, you can go and buy at whole food and should know the price you pay for quality. Customer service comments from Indians or Pakistanis or in general those who have never served Indians or Pakistanis customers is again one sided. Sell something to this gang of google savvy customers and think of making money, no they only pay lowest wages that too to illegals. So don't compare regular customer service to this type of establishment's customer service. I am not attached to them nor I run a Bakery business but I think some reviewers here were biased. There are some from Management also who wrote all 5*s and you can figure that out also. I don't give zero or negative to any place, it means you deserve zero and negative that you could not google before visiting them. All fives and ones are biased...

The customer service is very poor. I've been to hot bread in Chicago and this is too low to rate. I went there to order my son's birthday cake, the lady said the catalog was in the corner for cakes so we looked and we told her our selection then she said oh that catalog was old and they no longer take orders and handed me a catalog from inside to select from. Again, we gave her our selection from that new catalog then she said oh we can't do that as it was a tier cake. Also said they don't make tier one, tho they have displayed all tier cakes in store. Then I said ok let's select picture one from new catalog, again she said cant be done. So I asked her what can b done? She replied that I have to give her three options of different cakes and then they will decide which one can b done. I was expecting the other way around :) I mean seriously the way she was talking sounded clueless. I even asked if there was anybody else I can talk who knows more. Then she said would call back with the information and I have not heard from her yet! So guys if you desperately need eggless cake as I always need then I highly don't suggest this place instead I found a better place with a way better...

STAY AWAY FROM THIS PLACE! I’ve been coming here along with referring my friends and family to this bakery for 20 years now. Their food and cakes are good as well as their eggless cakes which is why I come here.

I came in a few days ago to order an eggless cake for my fiancé’s birthday. When we came back in to collect the cake, the girl at the counter said the cake contained eggs, which we both looked at each other and confirmed that we told the gentleman we ordered from that we wanted eggless.

After some banter in the back, we told them we would buy another eggless cake along with some pastries for lunch and we would wait the 30 minutes for it. When I went to pay for jt, the gentleman I ordered from that made the error started to argue with me that I never told him anything, which I did as well as my fiance.

They have a good product, just BEWARE the service. If the gentleman takes your order, confirm multiple times with him as it seems he misses things.

I won’t be returning and I’ll have to find another good...