Jack in the Box — Restaurant in Houston

Today is the LAST day I will be visiting ANY Jack in the Box location. I always order a #21, only the sandwich, which includes a croissant, cheese, egg, ham and bacon. I love eating this sandwich any time of day. I visited this location on today and ordered a #21 and a #1 through the drive-thru. The cashier, Si, was nice. After waiting longer than I anticipated, I received my order and drove away. This is when I discovered that my sandwich was missing the ham and bacon. I drove back to the location and wanted to go inside, however, the door was locked. I drove through the drive-thru and to the window. Si opened the sliding door and I informed her that I was there a few minutes ago, however, my sandwich was missing the ham and bacon. She replied, “I know. We don’t have any ham and it’s only two of us.” What did the latter have to do with anything? Also, isn’t it protocol to inform PAYING customers when an item is NOT available, INSTEAD of keeping quiet and STILL charge them FULL price?! I was told by Si that bacon could be added. I declined and asked for a refund. I guess she didn’t like me saying this because her attitude took a 180. She once again stated that there were only two employees. That was not my issue. My order was INCORRECT and I was STILL charged for the order! Si told me I would have to come back in the morning for a refund because that’s when the manager would be there. When I asked that she write a note on the receipt, this took her attitude up a notch. I work in retail, so I understand things happen, however, there’s ALWAYS a RIGHT way to handle...

First of all, when I walked in, the manager was sweeping a very dirty floor close to a customer eating and the soda machine. The floor had alot of particles and dirt, like it hadn't been cleaned in days. When she moped, she put alot of muscle into it, removing grime in different areas of the room....again, like it hadn't been clean in days. As I walked through the sweeping to get to the counter, I said Hello to her and an employee who passed me up to go to the cooking area. I stood at the counter for a while, waiting for service and I looked back at her again. I asked, "Can I please get some help?" She immediately yelled, in Spanish, for someone to help me. I understood everything she said then and later. No one came for a little over a minute, so I asked one more time. Without replying to me, she yelled again. First she referred to me as 'this lady', and the 2nd time she said 'this woman' (está mujer). There were a couple more things that happened with alot of yelling. But bottom line, she shouldn't be managing the way she behaved during my visit and there should be more employees. There was 1 at the drive-thru and diner counter, plus 1 cooking in the back. When I got the churros I ordered, only 2 were hot and the others were cold and hard. I ate those in my driving route. When I ate what I thought was a piece of churro, I immediately realized it was a piece of the curly fries covered in cinnamon sugar. Gross!! That place was not busy at all at 2pm, not were there any more customers during the 20mins I as there. I'm Never going back to...

Horrible Experience – Negligence, Unprofessionalism, and Threats

This incident happened on Saturday, March 8, 2025, at around 12:30 AM while I was picking up an Uber Eats order at this location. As I waited at the drive-thru window, a random person (who was not in a car) approached and tried to place an order. The employee told him he couldn’t order without a vehicle, yet, shockingly, she handed my order to him instead of giving it directly to me.

Instead of ensuring the order went to the right person, she expected this random person to pass it to me. Unsurprisingly, he ran off with the food. When I questioned her decision, she blamed me for letting him take it, as if it was my responsibility to stop a stranger who could have been dangerous.

I told her it wasn’t my fault and that she should have handed me the order directly. Instead of taking accountability, she started yelling at me, slammed the window in my face, and even threatened to call the cops if I didn’t move my car—when I was simply trying to address her mistake.

Because of this situation, I had to cancel the order through the Uber Eats app, which raised my cancellation rate and could potentially lead to my account being deactivated. On top of that, the customer waiting for their food never received their order.

This level of negligence, lack of professionalism, and outright hostility is unacceptable. I hope management takes this issue seriously and ensures that employees are properly trained to handle orders securely, respectfully, and...