Jimmy John's — Restaurant in Houston

I have a medically fragile child and am staying at the Westin less than a mile away while getting treatment from out of town. She wasn’t feeling well so we wanted to order sandwiches to be delivered to the room. I called ahead to make sure we were in their area. I was told they wouldn’t deliver to our room per hotel. I informed them that the hotel has no issues with food being delivered, as we have had food brought to the door numerous times since being here. I also explained I cannot leave my young daughter alone to go downstairs to get food. They still insisted that valet wouldn’t allow them to park. I informed them valet told me last night to let my delivery driver know we were upstairs with a medically fragile child and they would still not do so! DO NOT ORDER FROM THEM if you expect delivery. Not friendly and it literally seemed as though they’re trying to do anything to not do their job. Sad because my daughter was hungry and loves JJ. We will wait till we get back...

I normally have no issues with Jimmy John's. However, today I ordered the same sandwich, the Turkey Tom. I no longer eat mayo, so I opted for mustard. The only choices are dijon or Jimmy's mustard. I opted for the Jimmy mustard thinking, its just regular mustard. We placed the order (me and two other coworkers) we DID NOT get the food "freakishly fast" in fact, we had to call in and be told the bag burst and he had to come back to the store. It would have been nice for them to notify us... The food finally arrives and I open my sandwich to find some sort of sauce with seeds. I called to inquire and was told that;s the Jimmy mustard. I told "Mitch" I had no way of knowing their mustard had seeds, and suggested maybe they make a notation on their website. I told Mitch there was no way I could eat the sandwich, to which he replied there is nothing they can do for me. Needles to say I wont ever order from Jimmy...

What can I say...Every time I want a sandwich it will always be Jimmy John's. I ordered the other day and went to pick it up, I asked if they were the same location that donates lunches to Texas Children Hospital , down the street; the manager confirmed. First of all I am a parent of two preemie boys that were born in the Summer of 2022. The last thing you think of grabbing before you leave the house to see your children in the NICU is lunch. This location would donate to the hospital and I was grateful to get a small sandwich , you stay in the hospital for hours ..and to see someone thought of the parents of these small babies warms my heart. I just want this location to know that every time you made a sandwich for us it was something beyond great; we didn't have to warm anything, we didn't have to leave our babies side, you gave us more time with our babies by preparing this for us. Keep doing what...