Katz's — Restaurant in Houston

I used to frequent Katz’s Deli on Montrose years ago before reviews were a thing. I remember being super impressed with their large menu and atmosphere. My expectations weren’t met as with the previous location. My family and I took my aunt to dinner for her birthday last night at the Galleria location. Upon entering to take our seat at the half circle booth, I was grossed out by the extremely sticky floor. I couldn’t get off my feet fast enough. Not the best first impression. Our server was attentive. We ordered drinks and started on our journey through the extensive menu. It is a little overwhelming to pick from such a large selection. We were seated close to the bar with the Astros game playing. That was also a distraction, but a good one (Go Astros!). I love being able to have dinner and not miss the game. We finally made our decisions and ordered. We started with an appetizer of fried pickle spears to share. For my entree, I had the Texas brisket and turkey hero. The fried pickles were okay. I remembered them being a lot crunchier years ago. The breading was a little soggy after one bite. Our meals arrived in a timely manner. For a deli place with a focus on sandwiches, my hero was lacking. The brisket was so fine it was more like a paste. The turkey was dry and the barbecue sauce was a drizzle. I asked for a side of sauce to help, but the sauce itself arrived cold, so it didn’t help the cause. My dad had the street tacos and said they were very good. In hind sight, I should have taken the server’s suggestion. When asked her suggestions prior to ordering, she was very enthusiastic about the wings and the street tacos. My stepmom had the French dip. She said it was good. My aunt had a turkey deli sandwich. She didn’t comment much on hers. The sandwiches come by themselves. Fries or another side are extra. We ordered steak fries to share. They were okay, but came to the table a little cold. All in all, it was a good evening celebrating my aunt. We usually do finer dining for birthdays, but this was her pick. The atmosphere has a fresh look and they play great music. Everything from Sinatra to Lady Gaga to The Revivalists. But please, guys, change the mop water and get that floor in better shape! I would like to go back and try their 24 hour breakfast menu. Part of the issue for me was not taking the server’s suggestions. I think it deserves another try. In my previous experience with the other location, I was impressed with their breakfast. I would also like to eat on the patio when the weather is cooler. This place can definitely cater to a diverse group with the many options. From deli sandwiches, meatloaf, wings, salads, burgers, chicken fried steak, to sea bass. They were not busy for a Saturday night. I think their crowd is probably the late nighters. Think of an upscale Denny’s and that’s what you’ll find at Katz’s. Katz’s...

i was in the area, and saw this place, it was another katz by north sheperd i went to, got lost by the shepered location, staff were very heplful, allowed me to charge my phone, i was by myself. this placce was a genuine staff up until i asked a staff member for help, i had already eaten before i came & at the sheperd location i stay for a few hour and got some work done on my laptop, so i thought i could the same on westhimier, i already had a left over brunch meal with me, so i didnt plan on ordering anything, the Manager, A white Gentlman, brown hair and a beard, handled me in a disrespectful manner, within 15 minutes of the staff member that help me once i asked for my left over to be warmed, and was told no because its outside food, Which i understood, and said ok, Respectfully, He, the manager came over aggressivley and treated me like a free loader stating in a short few words "would you like to order something ?" i said a water is fine, "well this is a business so unless you would like to order something, youll have to Go. "then he gives me body refrences to leave, and i left. Mind you I am a Black Male, it more seemed more so professionally disrespectful but a little racial & possibly racially driven. when i was there i didnt cause a disurpbance or disrespect any of the staff. i was watching videos and reading business articles while doing research, While at the north sheperd location, The staff was prodominantily white as well, a little racial conversation but not really offensive. BUT THIS 5930 west. LOCATION, DO WATCH OUT FOR THAT MANAGER, He is a Heavy set young 30s white kid with a beard and kid like innocent hair cut. The staff is ok, very catering but after being kicked out of an franchize establishment i thought would be a potential work and study place, Which eventually means as the saying goes, you stay youll buy, THIS IS NOT A location i recommend for people to go to for a top teir experience!!! ESPECIALLY...

Had horrible service the whole time we were there. Got my french dip sandwich that was actually good. Halfway through the sandwich I almost bit into a large sharp piece of metal in my sandwich. I was terrified thinking of what could of happened if I had bitten into or swallowed it. Manager came over and took the plate away and said she was going investigate. When she came back in 5 minutes she told me that they looked at the video and that the piece of metal did not come from the kitchen. I assumed that she was saying that that I put it in the sandwich, which was an insult. I asked her how she could explain it being there, unless a magic fairy had put it there on the way from the kitchen to the table. After all that they still expected me to pay the bill, even though myself and my wife could not eat our food after the occurance. I refused to pay and left. I called the office and they had the General Manager Macy Lopez call me. She apologized but pretty much told me thanks for the feedback. She said that since we didn't pay she couldn't offer us a gift card to try them again. I wasn't seeking a free meal but it would seem that she would offer to do something to make the situation right. So in short, I would say check your food before you eat here. And if you find something there they will probably blame it on you. This is by far the worst experience I have ever had at a restaurant in my life. So sad. They showed they are just a business and do not care about...