Winsome Prime — Restaurant in Houston

Finally tried the Warwick for my husband's birthday after reading all the good reviews and seeing pictures of the food. So let's start with the good about this place. The drinks are really really good no complaints there at all! Also they gave my husband a rainbow big slice of cake for his birthday with a sparkler. That was very nice. The cake wasn't tasty, but it's the thought that counts. Now let's talk about the things that I did not like about this place. The valet parking situation is very confusing. The valet people ask for your phone number which was different but I gave them my phone number. I then received a text like 10-15 mins later saying that the valet parking was $8 and I had to fill out some info about my vehicle and my name, no problem there. Then after u put in the requested info you get to the point where u have to pay on the website. Why? Do they charge a $1.30 convenience fee? Huh? For why? Makes no sense to me. So I did not pay for valet on that website. At the end of our dinner we went outside to retrieve our vehicle and my husband asked the valet people could we pay outside with them and they said yes. Well if that's the case why charge a fee online. Makes no sense to me. Secondly, the appetizers we had was the cauliflower and the spinach and artichoke dip. Well the cauliflower no complaints from me it was actually good. But the dip oh no no no absolutely wasn't good and not to mention we added crab for $12 extra and as you can see they just put crab on top of the dip. The dip was taste less it had absolutely no flavor. And the crab on top tasted like it came straight out of the sea eww. Moving on to our entrées my husband had the rib eye and he said it was drenched in that Hawaiian sauce but no seasoning and it was burnt too and he asked for it to be medium well. And the red potatoes rhat came with hid rib eye were uncooked. My sister and I had the stuffed salmon, not impressed at all. Our waitress give us a grand description of the meal and how flavorful it would be with tomato and lemon but none of those flavors came through. I would absolutely not recommend this place to anyone nor would I go back. Don't believe the hype about this place it's not true. And the biggest turn off about this place is that we had a party of 3 and got charged an automatic gratuity of $52. Apparently they charge an automatic 20% of gratuity which in my opinion is very outrageous. Our waitress was very nice and polite but give us the opportunity to give her the tip she deserves because we don't mind tipping for good service. Another thing I think people should know is that the appetizers do come out very quickly, but our food took about 40-45 mins to come out after we got our appetizers which is very disappointing. Luckily we had 2 appetizers so we weren't starving waiting on the food. Oh yeah and I can't forget we shared a booth with other people. The have shared booths even if you make reservation. That was...

When we arrived, we had to wait for our table despite a reservation. It was only about 5 minutes and so we understood. This was really just the first thing of many that went wrong. We were sat by a lovely host, but then were not greeted for 10 minutes the server eventually came and asked us about our drink. We ordered drinks and our food as we already knew what we wanted. We ordered still water, 2 virgin mojitos, 1 regular, and 2 glasses of wine. We asked that our wine be brought out with our steak. For dinner we got tomahawk (medium), mac and cheese, collard greens, and mashed potatoes. Another server, not our own, brought us sparkling water, which I had to send back for still water we had ordered. When our server returned with the still water, she brought 1 glass of wine for one of the girls in our party. We found it odd as we had both asked for our wine to come with the entrees. 10 minute later, she came back and explained that she had given my friend the wrong wine. She offered to bring her a new glass, but my friend opted to just keep the one she had so as to not cause a fuss. About 15 minute after that, we received our food. Someone who I believe to have been a manger dropped off our food, but didn't stay to ask if everything was good. We quickly noticed that the steak was well done instead of medium. We waited for our server to come check on us and after a few minutes tried to flag her down. After about 10 minutes, she showed up with our drinks, which, at this point, it's 45 minutes after we orders them. My wine showed up shortly after this. We inform her that the steak is not the correct temp and they take it back go be refired. They left the sides and we were concerned about them getting cold and so we opted to wat them while we waited, though honestly we would have preferred to have them with our steak. After 10 minutes, they brought us 2 appetizers to apologize for the steak. This was nice and we appreciated it. About 10 minutes after that the steak came. You could tell that it was rushed. The outside was burnt, it looked like they sliced it with safety scissors, and the steak was more rare that medium. At this point we didn't want to cause any more problems so we just ate it and went on with it. We ended the night with cake for my friends birthday and it was a solid dessert, but obviously frozen and defrosted. Honestly, the experience is the worst I've ever had at a fine dining resturant. At a price point so high, you expect good service and good food. My friends and I, at one point, talked about just paying for our drinks and going to get pizza. It seemed like every thing that could go wrong went wrong. Honestly, I mostly am upset because it ruined my friends birthday celebration. I reached out to the restaurant to discuss this and never got any response. They obviously...

I actually enjoyed myself the 3 times that I have been to The Warwick. It's very close to my job on Westheimer and it's a bit 'pricey' but The food is great, the wait staff is wonderful and it has a pretty nice vibe. My issue is with the overall pretentiousness of this establishment. I believe they are trying to set the bar and establish themselves as very upscale and may possibly be working their way towards having some level of exclusivity at some point. I never have cared for places (particularly black owned) places that force gratuity. It feels a bit like they're operating under the presumption that black people don't or won't tip to be frank. An automatic 20% on every ticket in my opinion, is ridiculous. I didn't complain about anything and I didn't even share my thoughts do this does not stem from any type of confrontation at all. I was simply making a few inquiries and asking questions about something. I found them managerially to be condescending. You can kind of feel the tone of "if you don't like it go somewhere else". In a "nice-nasty" kind of way. Even if that's how you feel the customer shouldn't be able to pick-up on that unless you just don't care about their business anyway (which they may not). Don't get me wrong, they are not just out right rude but if they don't think you're their target demographic you can just tell. It's unfortunate because I know plenty of other upper class people who would actually enjoy the vibe there for drinks, business lunches, events and dinners, etc. and it's in a great location but I won't bother recommending it to them. It's all about who you know and I feel like this place could stand to be humbled a little bit. If you want to make a point you just take your business elsewhere. Plenty of great places have gone under because of who they pick and choose to show preferential treatment to. I don't mind at all that they are trying to set a standard for their business but I think their execution of that could use a little work. They look nice in their suits but their customer management could using some tailoring. I think they count your coins based on your appearance. No issues with dress code, I wasn't dining there in my PJ's or anything "ratchet", I'm a working professional. But I think if I had gone in dressed more like my networth the conversation I had wouldn't have felt so... dismissive. I thought I had found a great after work place for myself and my colleagues to visit regularly so I feel a little let down. Again, by this being a black owned establishment I was happy to support. I don't think my money is good enough for this place. They have something good going there I just hope they leave room for...