KFC — Restaurant in Houston

This place really needs help! It is about a 10 min drive from my house so it is a trip in itself to get to it. When I go there I try to go to the nearby grocery store but occasionally KFC is my only reason for my outing. I must say when they do have chicken it is usually very good, but their unpredictability is very frustrating. Unfortunately i usually eat around 8 or 8:30 at night so I know they might not be as well stocked as earlier, but they are open til 10pm so the hour shouldn't really matter. KFC regional office really needs to step in and re-train or fire the upper management at this location. The counter people seem to be just as lost as the customers when it comes to understanding what is going on. 2 months ago i went there at 7:30 pm and they were out of everything KFC. Tonight I arrived at 8:15 pm and there was a guy at the front door telling me and others that only drive thru was available the dining room was closed. I asked him why and he said they didn't have any employees to work the counter. Isn't that is why we hire managers? Are they too good to come out of the office and work as cashier if needed? I am sure they were in the building doing some task that could have been done at a later time. Contacting Corporate KFC seems like a futile task so this is the only place that might get someones attention. KFC has been around for ever and I am sure they will be around long past my life. I guess from now on I will start calling ahead and asking if they have chicken and if they are open and are they closing in the next 15 or 20 minutes. They probably don't answer the phone, I guess that will be my next review of KFC on Taylor in Sawyer heights in Houston Tx.

Just a quick update, on Sunday Oct 13th I thought I could alleviate any stress and disappointment by calling this location to confirm that they were open and still had chicken available to sell. I called the locations number at least eight times to try to get the information and no one ever answered the phone. Ugh! I decided to try a different location so I called them a few times too and same result, no answer! I guess it is KFC policy not to answer the phone during business hours. I reluctantly decided to drive to the original location and they were open and they had chicken for sale, wow, I got so lucky! Unfortunately the chicken really wasn't worth the effort. The grease that was coming from the chicken was black which indicates they hadn't changed the oil for awhile. Well at least I got some chicken. Maybe my expectations are just to high or maybe only go there when they open for the day, I will probably get better results. ...

The morning of 2/23/17 my fiancé and I attempted to dine in at KFC before we were acknowledge with unacceptable customer service. First, we asked If they were open and the lady said yes, afterwards she went on to tell us how they don't have everything ready. My fiancé asked what was ready and they lady rudely said while throwing her hands with a nasty attitude " we have this and this" obviously we don't work for KFC so we have no clue what this and this means. I asked " what does this and this mean" she began to throw her hands again and just pointed behind her which were trays and containers. To my knowledge that could mean a lot of things, do you not have chicken thighs ready, do you not have bowls ready, do you not have mash potatoes ready, do you not have chicken bites ready, and so fourth. The lady had a extremely bad attitude with a disgusting look on her face. You're in a industry that deals with people all day. This lady should not be allowed to work in the customer service industry and should go pick up a book on how to treat people. We will never give our money to KFC again we are highly dissatisfied with the fact of ruining our morning. We are still waiting on a phone call from the general manager of this location. We will be taking it to the top until KFC finds a...

I'm not a fan of unfavorable reports... Momma always said "if you can't say nothing good, don't say nothing". However a few things about this place that were subpar and must be said. Chaos was written all over it from the time I entered. The guy taking the order was in the middle of taking my order but was scattered in three different places simultaneously, two different people brought out parts of my order separately, they forgot my straw, almost forgot my drink but somehow remembered to tell me that I couldn't eat in the lobby while I was waiting for them to bring a separate order that I had. I'll give them another shot, but I'm in no...