Smoothie King — Restaurant in Houston

I go to this location almost daily!! I’ve always had issues paying with my Discover card on my iPhone so I transfer to form that same card to my Apple Pay. I downloaded the app after a while and paid with that instead. It worked until today. This morning 8:06, the lady that scanned my app twice said it wasn’t working. Surprisingly! I had to again transfer from the same debit card after I asked for the total. I see this lady responds to someone on the speaker in which she said: it’s the same customer (that’s what I heard) The other lady I assume she responded to always gets bothered when my payment doesn’t go through, I saw her when she got off her car straight in the store! Old hispanic lady with straight black/grayish hair! Called corporate about the payment issue. Won’t be going here again! I was a regular paying $14 per bowl. I feel ashamed when I actually do have the money to pay! Not anymore! I hope she is not...

Visited this store a few times the evening ladies are really sweet & I had no issues but today the morning/afternoon ladies were rushing me as well as, did not fill my smoothie cup full to the top, an give me exactly what I paid for....an when I confronted an asked I received more attitude an she stated it's at the top line which it was not, very unprofessional again as I state for most places if you do not like your job do not do it there are plenty of people who would love your position...Other than that cleanliness is great always smells like bleach..which is plus with COVID still going on... atmosphere again is better in evening than morning afternoon time...idk if they rolled out bed on the wrong side but the need to get it together with customer service. We spend our hard earned money we deserve the same respect we give....we do not deserve the...

Most terrible experience at a smoothie king. I went in on Free Upsize Friday and ordered a medium smoothie. The cashier David told me that it takes off $1. But the price difference between the small and medium is more than $1. I shrugged it off until I noticed I was charged a price that wasn't even on the menu board. I asked the shift leader, Leticia and she said its corporate. I went back to ask David something and she jumped in to tell him "Don't respond to her, just ignore her." Feeling disrespected, I threw away the smoothie and asked for my money back. Leticia said no, and when I asked for her to call the manager she replied that she was going to call the police, still refusing to give me my refund. Why would I pay for a smoothie I didn't drink at a place that overcharged me then threatened to call the police on me for asking...