After a 4 1/2 hr drive š§ I stopped by Leightonās this past Sunday and left wondering if I had accidentally paid for an elaborate prank. Letās start with the āserviceā ā and I use that term loosely. If there was a rating below one star, Iād be digging into the negatives.
At the register sat a beautiful young woman ā emphasis on sat and beautiful. While she had a pretty face (what little I saw of it), the customer service stopped there. I spent more time staring at her lashes than making eye contact, because she never looked up from her phone. Apparently, taking orders while lounging in a chair is the new standard. I didnāt know I was walking into a call center with a side of eye rolls. If this is a restaurant, Iām a five-star chef.
Honestly, just call it what it is ā a takeout window. That way, I wouldnāt have wasted $20 parking just to pick up food through a drive-thru masquerading as a dining experience.
Now letās talk about the food. The mac and cheese was a crime. It had all the charm of Kraft powder cheese mixed with sadness and pepper. I swear it was soupier than actual soup. The yams? Imagine chewing on a cinnamon stick for 30 minutes ā thatās the vibe. The ramen came in four packs (yes, four) of what looked suspiciously like Maruchan noodles that someone boiled for 30 seconds and gave up on. I had to let them steam in the container just to finish cooking. Iāve had better results in college with a dorm microwave and no supervision.
The wings ā oh, the wings. Flavor? Not terrible. Appearance? They looked like they were raised in a lab. Those were not party wings; those were party with Hulk Hogan wings. I felt like I needed to wrestle one to the ground just to get a bite.
The lamb? Decent. A rare win. But for a ālamb and shrimp plate,ā I expected more than three shrimp the size of a Tic Tac. They were so small, I had to double-check to see if I dropped one. Iām convinced they came from a frozen bag labeled ācocktail garnish.ā
And hereās the kicker: you canāt even order a drink with your food. You have to go outside to a separate setup to buy overpriced Kool-Aid or margarita. Iām not joking. If I wanted a scavenger hunt, Iād go to an escape room. (The KoolAid lady at least has VERY GREAT SERVICE AND PERSONABLE)
Look, Iām all for supporting Black-owned businesses ā but letās support the good ones. The ones that actually deliver quality food and customer service, not just vibes and IG aesthetics. This was not it. This felt like a catfish ā one that lured me in with neon lights and Instagram filters, then hit me with powdered cheese and invisible shrimp.
Would I go back? Not even if the lamb cooked itself and the...
Ā Ā Ā Read moreThey lied, lied again, and lied in themselves. And I still ain't get my food. First time buy, and NEVER AGAIN.
Placed my order at 2:55 and they canceled it at 5:03
The customer service is terrible the manager Tasha or something like that lied multiple times I never end up getting my food. I ordered directly from Leighton's website. On one phone call she shared a DoorDash or stole my food and referred to that Dasher being a woman, then when I asked her specifically for the name, she said the Dasher name was Dwayne. The Dasher that I was in contact with was a male and he told me that When he arrived there that the order was canceled by the customer. I in return sent him a screenshot of my order. I called and spoke to the manager again she then stated that it will take an hour to make the pizza, and encourage me to cancel the order multiple times. I told her I didn't wanna do that and I would rather just complete the order. She goes back-and-forth with me about how she knows that she's not obligated once the food is in the DoorDash's hand to provide me with the food it's out of her control and she doesn't have to issue a refund. That is inherently not true as I bought the food off of their website and I never contracted with DoorDash I contracted with them. It's very disappointing and disgusting. DoorDash attempt to send another Dasher which she told another story too and that Dasher said that the manager was rude to her as well. I've been waiting for hours for my food, and she made it seem like canceling my order and giving me a refund was not only sufficient for my inconvenience but I should...
Ā Ā Ā Read moreI had been wanting to try out this spot, I love patronizing black owned businesses but this place wasn't it. Me and my husband came here for lunch. I ordered the lamb and lobster with a side of mac and cheese, which would have costed $43. The lady at the counter even repeated my order to me, so I thought she put in the order correctly. However, upon getting my meal, I noticed it was just 3 pieces of lamb chops with mac and cheese, no lobster. I checked my receipt and it only showed the lamb with a side of mac and cheese, which cost $32. When I went back to the counter and told the lady that my lobster was missing, I was expecting to be charged the difference for the lobster addition, which would have been $11 BUT the lady wanted to charge me $15 for an order of lobster tail. I declined bc it just didn't make sense and the error was on her part. It's the principle of the whole situation. My husband ordered the lamb ramen, she told us it would be spicy but to our disappointment, it was just salty and not spicy at all. And it only came with one small piece of lamb chop. The flavor of the broth was very basic. The food didn't meet up to what we were expecting, we gave this establishment a try but we definitely will not be back. The only good thing about the establishment was that the workers, including the counter lady, are all nice and they have a few games you can play while you wait for your food....
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