McDonald's — Restaurant in Houston

I recently visited the McDonald's located at 534 1/2 Eldorado BLVD on 01/08/2024 at 10:52 am ks #13 order 02 with my family, and I'm compelled to share a disappointing experience. Not only was I charged incorrectly for my order, but what saddened me even more was the fact that my children did not receive all the food they were looking forward to.

The mix-up in charges was frustrating, but the real disappointment came when we discovered that part of our order was missing. My kids were excitedly anticipating their meals, and it was disheartening to see their expressions when they realized some items were absent.

I understand that mistakes can occur, and I am usually forgiving when it comes to such matters. However, the impact on my children's experience left a lasting impression. The joy of a simple fast-food treat was overshadowed by the oversight in providing a complete and accurate order.

I urge the management of this McDonald's to not only address the issues of incorrect charges promptly but also to consider the impact on families with children who look forward to their meals. Ensuring accuracy in fulfilling orders, especially for families, is crucial to maintaining a positive and enjoyable dining experience.

I hope this feedback serves as a constructive reminder of the importance of attention to detail and customer satisfaction, especially when it comes to young patrons who view a trip to McDonald's as a...

I am writing to report an unprofessional and upsetting experience I had at the McDonald’s located on El Dorado Blvd in Webster, Texas, involving a manager named Veronica.

During my visit, my companion and I clearly stated that we had two separate orders. We also provided two separate app codes—one for each order. Veronica processed both codes under a single order and then told us that one of the codes had “gone away.” Initially, she admitted it was her mistake, but then she refused to take responsibility and instead began arguing with us.

As a store manager, Veronica’s behavior was extremely disappointing. Rather than trying to correct the issue and make things right, she was defensive, rude, and argumentative. She did not act with the professionalism or customer service standards that we expect from McDonald’s. Instead of resolving the situation calmly and respectfully, she made the experience uncomfortable and frustrating.

We left the store feeling disrespected and dissatisfied. No customer should be treated this way—especially when the issue began due to a staff error.

I hope this matter is looked into seriously and that appropriate action is taken. I would appreciate a follow-up response regarding how this will be handled.

Thank you for your time and...

I am writing to formally report ongoing issues at the McDonald’s located on El Dorado Blvd in Webster, Texas, specifically involving the store manager Veronica.

I have been a loyal customer of this location for over 15 years, and I’ve watched the quality of service and the work environment decline under Veronica’s management. On multiple occasions, I have personally witnessed her being rude and unprofessional, not only to customers but also to her own employees. She is often seen arguing with staff instead of helping them, and fails to take proper responsibility when problems arise.

As a customer, it’s uncomfortable to watch employees being mistreated and the store environment becoming increasingly negative. Veronica’s behavior reflects poorly on the McDonald’s brand and goes against the standards of professionalism and customer service that McDonald’s is known for.

Because this has been an ongoing issue and no improvement has been seen, I want to make it clear that I will be escalating this matter to McDonald’s corporate office for further review. After 15 years of supporting this location, I feel it’s necessary to speak up in hopes that change will be made.

Thank you for your time and attention to this matter. I look forward to a response and a...