McDonald's — Restaurant in Houston

Lady tried to scam me by charging me for double cheeseburgers when I ordered McDoubles. Sure its a few cents but sometimes thats all it takes to send your consumer to a competitor, and aside from that, the Texas' Deceptive Trade Practices Consumer Protection Act prohibits this kind of behavior. For anyone seeing this as a nuisance, it's almost the same as if I were to charge a customer for high mileage synthetic oil, but filled their engine with generic brand conventional when doing an oil change.

I cannot sue because I didnt have enough to make the purchase to obtain a reciept, and wouldn't because it was literally a few cents. I have my own business to take care of, no time for a lawsuit anyway. The woman on drive thru at 11:15am 5-24-17 needs to be put on a dining room register where she can hear the customers or fired before another customer familiar with the TDTPCPA, places a sizeable order, actually does get screwed by her and sues over it. I've worked in management, I've seen these lawsuits, the most familiar one I can recollect is Katz boutiques 1 and 3/4 million dollar settlement with harris county. If she cant hear customers through the drive thru earpiece she needs to work the dining room register. I highly doubt her hearing was the issue though. Morals. Not having them is why fast food workers start at minimum wage to $8/hr and stay there. Only a few employees ever actually see raises and those few are the ones who take the small initiative (doesn't take much) to deliver accuracy and excellent customer service, not the "I wish I didn't have to be here, get your order right the first time because I'm not repeating it" attitude. I hope something is done about this quick. It happens regularly and my check hits tomorrow. And just because a customer knows theres an issue at a business DOES not mean their rights under the TDTPCPA are waived, the company should be operating respectably accross the board to begin with. Your location has a weak link that needs to be fixed or scrapped or demoted to grill cook if they can't handle monetary...

11/06/2024 - Approx 7:36am - Drive through - I ordered a sausage mcmuffin with egg no cheese meal this morning. Was told it didn't come with cheese. OK. Charged $7.12 and was handed a sausage mcmuffin. Told them what I ordered and handed them the receipt and was given a sausage egg mcmuffin with cheese. So I went inside only to be ignored because everybody was working the drive through and not the front counters. Finally a girl came up, told her what happened and she turned around and grabbed the first sandwich I handed back. I then asked to speak to the manager who did not even greet me and she handed me the the other sandwich with cheese! NO! I was mad at this point, because I'm already here for 10 minutes and she was insistent that I ordered a sausage mcmuffin and showed me a receipt that wasn't mine. I then showed her my bank charge and she finally got me what I ordered. I stopped going to this mcdonald's a while back because their customer service sucked. Well, now I know why it sucks. Because the manager does not have good customer service skills herself....

This was the first bad experience I've had at a McDonald's. My wife and I visited Wal-Mart and thought we'd get a couple of drinks on the way out. Since they don't allow carts inside the restaurant and we had already purchased our items, my wife (who is physically disabled and hard of hearing) decided to watch the cart literally just outside the restaurant area while I paid for the drinks. After paying for the drinks and getting the cups, I walked over to her to ask whether she wanted sweetened or unsweetened tea, and then walked back to fill her cup. After I started filling the cup, the manager rudely confronted me, telling me I couldn't fill a cup after stepping outside the restaurant, and demanded that I pay double for my wife's drink. When I refused to double-pay, she threatened to call security. I ignored her and walked out, hearing her yell from behind that I could never come back to that restaurant again. I'm sure I won't, and I recommend avoiding...