Ross Dress for Less — Local services in Houston

Manager lied and said they do not take perfume nor cologne returns. The policy states as long as the item is not open nor tampered with , you have the original receipt, and the tag is still on the item, they are to accept the return. This store is breaking policy and I feel discriminated against. Then was asked to see my receipt while exiting the door. I paid over $50 dollars for the item and they are going against their own policy. I will be seeking legal guidance. The $50 plus tax they just refused to return might cost them more in the long run.

UPDATE- I called Ross customer support number and was assured the store did NOT follow policy and they would be following up to make sure the entire store is retrained/informed on policy. The customer service rep was great and also notified the General/District Manager. I then was later on contacted by the same store manager that refused my return and told she apologize and that I can come in and make the return. I wonder how she felt having to admit/bow down and DO HER JOB which she should have done in the...

This is my second time in this store I am visiting from out of town and I must say that today’s trip wasn’t pleasant at all. First I must say that there was a very nice (security) woman that did say hello and welcomed me to the store. Then then there was the RUDE (young security man) who when I started my shopping went by me and burped and kept walking like that was cute he was pretty close to me then I observed him sneezing and not covering his nose or mouth just in the air🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️then when I got in the checkout line I observed him being rude to a customer that was trying to leave 🤦🏻‍♀️🤦🏻‍♀️also picking his nose scathing it and just gross with the customer as he would stop them and ask to see thier receipts ?is that something new over here because where am from that doesn’t happen. Then it was my turn to go by him and yes he was very rude and nasty won’t visit this store ever again when am in town list my business...

Martina in dressing rooms refused to count my clothes that I was buying, ehile they were off the hanger. She told me I had to bring them all out on the hanger even if I was buying them, so that she could count them. Said it was "policy". If I gave her all my clothes in a pile, and wasn't buying any, that's still not my job. Claiming it's policy, and wasting my time to explain her laziness and having me read a sign, that said NOTHING about having them on a hanger when we leave the dressing room. They only have to count to 8. Can't be that confusing. Absolutely BONKERS. AND, AT THE REGISTER they want you to remove the hangers for them. I thought I was being nice putting the clothes I didn't want back on hangers. Ya know, common courtesy. Then I get scolded like I did something wrong for not doing HER job or making it EVEN MORE easy for her, while she makes mine more...