Potbelly — Restaurant in Houston

I got home after getting my sandwich, abt 10 minutes after it had come out of the oven, and I bit into it. It was cold. Potbelly sandwiches are meant to come toasted. This was supposed to be a "makeup" sandwich for the one I came in the other day and they forgot the mushrooms when I had paid for mushrooms, so I started calling. Called 7 times, only reason I had to call over and over was because the phone would time out the call at the restaurant. Didn't pick up once. Fine, maybe they’re busy, I’ll go up there and get this resolved. I go to the store with the half of the sandwich I didn't bite into because of sanitation concerns on my end. And I ask for the manager bc the employees aren't at fault if they just weren't trained properly. I hold it up in a ziplock bag, and go "I was here at 1:24, that was when I paid for my food, and I got home at 1:30. I bit into my sandwich and it was cold. Please fix it." The manager (her name is either Mikayla or Madison, she’s part of a twin pair that worked there when I was employed there) goes "well... we can remake half of it.." not even an apology. A proper apology with maybe an explanation (busy, possible new hires, etc) would've helped more than getting a replacement sandwich. So I drive home and get the other half of the sandwich. By the time I got back to the store, I have now wasted over an hour of my time trying to fix THEIR mistake because they should've done it right the first time. The manager's response was what really peeved me. Because she wasn't even on the line when I came in the first time. She was in the BACK, where one of the two phones are. And while I was waiting for my replacement, another customer came up to complain that they were given two avo turkeys instead of one chicken club and one avo turkey. At this point I'm considering calling corporate because when I worked at this exact store with this exact manager, she caused the same problems with her attitude. And I've seen her "keke"ing and then giving me side eye. I paid $21.62 and this is the treatment I get. I’m...

Just No. I took my mom and daughter here for mother's day. They weren't busy, yet we felt unwelcome. There was a vibe like we were bothering them. The only person who acknowledged us was the blonde girl cashier. Waited 10 minutes to order. The guy ignored us and never looked up, so we went to the cashier. That guy redirected us back to the other side. I told him we'd been standing there for 10 minutes already. We finally ordered our sandwiches. My daughter wanted soup and they ignored her. She started crying bc they were rude 😡🤬 I said something, and it was further ignored. The guy was standing right in front of us. Then my mom said, 'Hello?.. Excuse me? She wants soup.' I had to repeat the order and size three times. One cup of soup is not that difficult- stop getting high as a kite before work. We waited over 5 minutes for a cashier. He had the nerve to inform me of the option to tip. For what, treating my kid like a pushover, making her cry, and making us feel like a burden? 🤣 Bye. Also, BYOTP/BYOPT. The bathroom had no toilet paper, hand dryer, or Paper towels. This place is a dumpster fire of passive aggressive energy. Based off the other reviews, I'm not the only one who...

I have been going to memorial Hermann for two days going through treatments. My aunt and I came in this young lady by the name of Loren greeted us yesterday and she had numerous window customers although she was busy she apologized that they were short staffed but she was right with us. They took care of us with the same enthusiasm she gave her drive thru customers. The sandwiches were delicious made to order will helpful with my aunt that has dementia and she was fantastic! Today we came in again. The food is good made to order. They had a ful staff and Loren greeted us again. Food and atmosphere was nice and the staff and manager really helpful thanks for making us feel welcomed. And although I don’t live in town when I come to the doctor I will stop by and say hello. Thanks again for a job well done. See you soon! Thanks Guys

Sincerely,

A...