Shipley Do-Nuts — Restaurant in Houston

Very disappointed. We are long-standing Shipley customers and were excited about this location closer to home. As we do often at other Shipleys, we ordered half a dozen donuts. We gave her a card paid and went home. We noticed they charged us $6.50 for six donuts when a full dozen is only $7.65. We went back and hour later to inquire and they said that if you order less than one dozen donuts, they will charge you for each donut. Every other Shipleys we go to usually has a discounted price for half a dozen or a dozen. We only needed four donuts and would’ve just bought four had we known they weren’t giving a discount. When asked if we could pay $1.15 more to get six more donuts, they flatly said no. I showed them the receipt that it was less than an hour that we had been there, but he didn’t care. It was falling on deaf ears. I know this is a business but I truly feel other locations would’ve told us it’s better to get a dozen. We will not be going there again. We had begun going often to Shipleys again now that there was one closer to us. Not anymore.

I went online and called who I thought was the Shipleys location on Main Street but it wound up being their corporate office. I briefly explained what happened and the person who answered the phone really showed compassion and didn’t agree with what happened to us either. She transferred me to someone she said I should inform them of this. I got their voicemail, so I left a long voicemail message. If they care and I do hear back, I will update...

IF I COULD GIVE 0 STARS, I would. First of all, you can’t order at the box, keep that in mind. We pull up to window & ask about a mobile order for our name. The woman at the window immediately ask us to get out & come inside but we’re sitting in the drive thru. She didn’t want us to sit in the drive thru even though there was no one behind us. After handing us the bag with our food in it literally a minute later, she immediately says “can you move?” as in move from the box in the drive thru, as I was about to check our order in the passenger seat. A car had JUST pulled up behind us, like 5 seconds ago. We slowly pull away & this lady runs outside to knock on the car window, telling us to roll down the window after my cousin already told her not to do that. She was saying we had somebody order but I, in the passenger seat was checking the order. Then we pulled off. This had to be one of the rudest interactions I’ve experienced. Unfortunately, we are never coming back & we spent almost $20 on this order. Honestly, my mom deserves her money back. This kind of customer service puts such a bad taste in my mouth. 0/10 experience. please don’t come here, nobody knows customer service. It doesn’t matter how the food taste because the service was T E...

The one star isn’t for the donuts, coffe, etc. It’s for the owners who lack the common desency to properly staff this business. I was there 11/13 at around 3:30 pm. There was one young lady taking care of customers, one. When I walked in, there was a line at the counter, with people steadily walking into the lobby. The young lady showed extreme poise under pressure, not only did she have a full house, but the drive thru was also full, setting off alarming beeps and bells. She was running back and forth, most people would have colapsed under pressure, she did not, she got everyone’s order perfectly and with a smile. A question to the owners, how is she supposed to take a break, what if she needs to, God forbid, use the ladies room? There are laws to protect employees from greed like yours. Shame on you. A friend of mine called me a couple of hours later, she coincidently mentioned she had stopped by the new donut place on Yale, she raved about the poor girl that was all alone, taking care of clients, and how amazing she was. My friend didn’t even...