Smoothie King — Restaurant in Houston

SHORT OVERVIEW: I ordered 2 large smoothies delivered with all kinds of add-in's and weird little customizations. I couldn't drink them now so I froze them. The next day I let some of it thaw and it smelled like old milk. I called to order 2 more and they offered to replace them even though this was my mistake! I didn't even have to pay for the one i changed the flavor for! The BEST place for your next smoothie and my forever home!!! SMOOTHIE KING!! Thank you!! Floridian who needed your sunshine!!

sorry for grammar mistakes, no time to proof*

I ordered 2 large smoothies with all kinds of add-in's and weird little customizations, 1 was the Perfect DUDE smoothie & the Custom DUDE cup. This is an excellent tasting Blue Spirulina smoothie just packed with flavor! The other one was the Pure Recharge® and I believe I chose the Banana. But I added the energy booster, the protein booster, more banana and more Blue Spirulina. I topped it off with ordering it delivered to an address hard to locate and had them come up to my floor! I figured it was gonna have some issues with the delivery, but NOPE It was perfect! It was even early! So I am little and never drink 1 full one so I put both in the freezer. Well I get them out to sa for 20 minutes max and when I opened them both they smelled like milk gone bad...I was so upset! I thought I was just "SOL' ed"! So I call to find out 😢WHAT I DID WRONG😢 Well and to reorder. This lady (i am so sorry I didn't get your name) answered and was the one same the one that made my order yesterday!! (yes, she remembered making smoothies for little ole me! ABSOLUTLY AWESOME!) She tells me that it could have been the Blue Spirulina or possibly the yogurt. So I was like "note to self "only order what I can drink in 1 setting & no Freezing" - As I had my inner monologue she literally comes out with "I can go ahead and remake them if you still want them"!! I never asked, never eluded to the idea & never ever would have expected it since it was my mistake! I was floored! I was stumbling all around my words and asked "you would really do that?" She was so sweet & i asked for only the energy add ins and offered to pay for the extras! I expected maybe at the end of the day or at least end of rush hour ... She said it will be ready in 2 minutes if you would like! That was it! I was in the office but I was so excited that I ran down. They were already done and she didn't charge me for the add ins at all! The really cool part is a customer was in the store and he grabbed my straws for me opened the door and wished me wonderful day! LOOK - If your manager is awesome...employees are amazing and even your customers are great people to...you know you have a great business! I was back at the office in less than 20 minutes! This is my first experience at Smoothie King and now, this store specifically, is my FOREVER Home! I needed a little sunshine!!

Thank you all for making my day...

So it’s kinda hard to give this review because outside of the disgusting smoothies I received the service was impeccable. Initially, I came here to this location because I figured this location would be better suited with making my customized smoothie that I normally get. When I am at work, I would order my custom smoothie, which is a 20 hours berry punch sub Pretty much everything for kale, mangoes and strawberries with electrolytes and coconut water and generally it is perfect when I am at work and it is made downtown. However, I decided to come see if my side of town could make a decent smoothie and of course they did not make it the way that I’m used to so I said you know what I’m not gonna even try to have them attempt to remake it. Let me just get a smoothie off the menu and get it the way that it comes. I ordered the chocolate lean One 20 ounce and when I tell you, it tasted like the same smoothie I just ordered just a hint of chocolate I don’t know what they are doing. I don’t know if they’re even looking at the recipes but knowing that I used to work at Smoothie King, and knowing that it doesn’t take a rocket scientist to make a smoothie, this bothers me and I had to make a post immediately. Nice enough people but the smoothies...

I went to purchase a PB Swizzle Bowl and paid for extra peanut butter, which came out to $14.27. When the employee gave me the bowl, i noticed i was not given extra peanut butter, it looked as if i paid for what would be the exact amount, i had to wait an additional 5 minutes for the employee to come back to the window since she walked off to help someone else i suppose, when i told her i paid for extra peanut butter she said “thats the amount of the extra” which is crazy to me. Instead of adding more her and her manager both gave me the same attitude instead of making customer happy. They act like it comes out their check, just add more thats it, instead i had to ask the manager again…. “are u going to add more peanut butter or not?” Instead of blaming it on “new employees without proper training” thats what she said, “maybe it was someone in the afternoon that gave u generous amount of peanut...