Tepatitlan Mexican Grill — Restaurant in Houston

I went on a Friday night, surprised not too many customers, which I thought was great due to it being the start of the weekend. I have been here a total of 3 times. The first time was after a funeral service which honestly was a good experience. The waitresses attended all of us well and in a timely manner, always checked on us and the family to see if we needed anything. We had a party of close to 25-30 people, I believe the service was good due to the amount of money that was spent. Fast forward to the current visit. We sat in the patio, it was just 2 of us, upon seating us I asked our waiter if the music could be lowered due to it being extremely loud, and the music was vulgar. The music was offensive and with foul language. His response to my request was that it was one volume, they just could not lower it. So moving forward, I ordered a large shrimp cocktail and a glass of water. My friend ordered Guisado with rice, beans and tortillas, with an horchata drink. I am going to give my honest opinion of this restaurant, and I am not bashing them, this is solely based on my experience. My shrimp cocktail was not good at all, the shrimp was chewy, which was not fresh, I was never brought or offered any condiments, nor were we checked on to see if we ever needed anything. My friend's dish was easy on the eyes, it looked delicious but I noticed he was not eating the rice nor beans. When I asked why, he stated that the rice was hard (under cooked), and the beans were bland. Our waiter never at any time checked on us. I noticed he was inside with customers that were sitting by the window, who were ordering drinks and beer. I noticed he was just glancing at us from time to time but NEVER came outside to check on us. Regardless if we drink alcohol or not we should be treated with respect. When we decided to leave I walked with the shrimp cocktail to give it to him, he kindly opened the door for me and asked if everything was ok, I told him no, that he NEVER checked on us, and his response was "I was watching you from inside, you never waved at me to come over" When we paid for our dinner I asked for the Manager on duty, she gave me her name and I asked her to give me their number where I could speak to someone regarding their customer service and the food. She stated the number was on the receipt. It was pointless to tell her because she also was "hanging out" with the guests that were inside and I'm sure nothing would be done to correct any of it. For the amount of money that was charged I could have gone to El Tiempo and had a much better experience. Sorry but this establishment is a no go for me. Hope this helps you guys decide if you want to waste your money on this establishment. Poor food,...

Tepatitlan Restaurant on North Main Street has the BEST menudo in town unfortunately, they have the WORST service in town. This restaurant truly has some of the best food in town however, DON'T order anything to go because you can bet your life that the order WILL be wrong. I have been ordering food from this place and am disappointed each time because the order is ALWAYS wrong however I have NEVER complained. Today I went to buy menudo to take to 85+ year old aunts. I ordered 3 menudos with 3 extra orders of tortillas, 3 come with each menudo, ONLY red salsa. NO PESUNAS (esssentially the toe nail of the animal) cause it grosses my tia's out. I got to the restaurant and was asked what my order consisted of besides the menudos. They did not have the order right. I proceeded to speak to the manager and explained to her my consistent experiences, great food, poor service. She reassured me that she would check to MAKE SURE my order was correct. I paid and drove close to 40 miles, the distance to my tia's house, to have menudo with my aunts and my sister. When I opened the menudos this is what I got. Usually the containers are full. mine were half full. I asked them to put the hominy in a container and they put the pigs feet into a container by themselves. Once again the Tepatitlan were true to themselves and they got the order wrong once again. Of course i did not discover this till I got to my aunts house and I opened them. I was so angry and in as reasonable tone of voice, at first trying not to be rude, I called and asked to speak to the manager. Once I had her on the phone i told her that I could not understand how she could tell me that she would check the order to make sure it was right and I believed her. I told her the order not right again and her response to me was, "why do you then keep coming to this restaurant? Why do you keep coming back?" I told her that the food is excellent but unfortunately even the manager doesn't know what she is doing. BE CAREFUL TO ALWAYS CHECK YOUR ORDER BEFORE LEAVING THE RESTAURANT BEFORE LEAVING. It is a shame that the owners don't take enough interests to familiarize themselves with their employees. I will NEVER go back especially since they keep hiring people oblivious to how they should...

My daughters took me to this restaurant for Mother's Day. I chose the place because we have eaten there a few times and that I can remember, I had only a couple of bad experiences. Well, this time sealed the deal for me. Not going back and I will not recommend this place to anyone. Walking, the male host did not smile nor great us. He was rude from the start. He asked us where we would like to sit and when we chose, it seemed like a forbidden zone! He was beside himself and verbally told our waiter we chose to sit there even though he didn't want us to. When he left, I asked the waiter if it was an issue that we sat there. He apologized on be half of the host and said we were welcome to sit there. The host came back to our table a few minutes later, looked at our table, pointed to our salsas, particularly the red one, and asked if it tasted okay. I told him yes, but puzzled, we set it aside and didn't eat from it. My girls were disturbed, but I told them not to let "him" ruin our evening. There were no more interactions with him, thankfully. But, I want to add that the restaurant had a DJ, which was okay, but the music was too loud for a restaurant that was, clearly, not busy. We could not hear each other. And if you didn't know Spanish, the music was fine, but I know Spanish. The music (lyrics) was vulgar, especially for a Mother's Day. Very inappropriate. I will say the food was delicious, but we were served with drinksbin in to-go cups and given plastic "silverware." I figured there were issues with staffing, which is understandable, but we weren't given any explanation, nor did we ask. Our waiter was pleasant, and although he was busy, he attended us well. I feel, had we been welcomed, I would have better things to say, but the host was appalling and doesn't deserve that position because he was very unprofessional. I do not recommend this restaurant unless you are ordering to-go. I won't...