Dunkin' — Restaurant in Hudson

This is my favorite Dunkin' mainly due to the customer service (specifically Ryan at the window). I used to always frequent the Dunkin' location just up the road by CVS since they had made fewer mistakes with my orders and seemed to be much friendlier. However, one day a while back I was in a rush and decided to grab a coffee through the drive through at this location and was pleasantly surprised with the level of customer service I received. Since then I have enjoyed visiting this location and making it my favorite Dunkin'. Their emplyee (Ryan) who serves at the drive-through window is one of the most courteous, professional and frinedly Dunkin' associates I have ever met. He has gone even so far as to make my dog feel special every time he's in the car with me when we make a Dunkin' run. Thank you to Ryan and the staff for making my day every...

I'm a big fan of Dunkin's but usually purchase from the one near CVS - with a great staff and great food. However, when walking the bike path, this one across from Valvoline is handy. Unfortunately, the staff here doesn't seem to pay attention to mobile orders. Today, when I walked in they were surprised to see me waiting for a mobile order and only then started to process the order. I'm sure that this isn't how mobile ordering is supposed to work and this isn't the first time this has happened. Needless to say, I didn't wait for my order. Perhaps this location shouldn't participate in Dunkin's mobile orders or the...

We used to love this location. We went out of our way every morning to stop here.

It’s steadily gotten worse (wrong orders, missing items, slow and abrasive service, you name it) and today was our last visit. I waited 20 minutes in the dining room (with a table that had a barking dog) for someone to help me. I was completely ignored while they fulfilled drive through orders (great job on those numbers I guess). I politely asked if someone could help me get my coffee. No.

I watched cars get in line for the drive through, get their orders, and be on their way over and...