Gionino's Pizzeria of Hudson — Restaurant in Hudson

I have had problems with this location in the past (delivery, time issues, messed up orders) and we start using another restaurant for lunch events at work. The other restaurant food was not that much better, but the service is A1. The staff of the other place are very professional and if there is a problem, they are on top of it. Today we decided to give them another chance, and once again they did not deliver. Me and my co worker ordered 2 chicken snacks for pick up on our lunch break. The guy that took the order was very young and very sarcastic, and unfriendly. When we arrived they only had one order and he told me, directly you only ordered one snack pack. He didn’t apologize and was very direct and said it will take another 20 minutes to make another meal. I called and ask for a manager (john) he refuse to rectify, he said we can have it delivered, I said great, we don’t have to pay for delivery right.. wrong! He said yes you do. Needless to say my company nor I will be giving this company any more of our hard earned money. Customer Service is a must and this place is def lacking. Take your business else where, where you would be treated with dignity and respect. The problem may be they have very young, managers, that are all probably buddies. This location def. need some direction and guidance. Based on the reviews it doesn’t seem like I am alone...

First of all the pizza was cold. I had called at 4:30 for a 5:30 pickup but obviously the pizza was already prepared early so it was cold when I arrived at 5:40pm. I was charged $14.95 plus toppings, each topping was charged individually. $8 dollars extra for 3 toppings of a caprese pizza with cauliflower crust when it should have been $14.95 plus $4.When I called back the manager told me that that is how he is supposed to charge me by the owners and I should speak to the owners for a clarification. The store manager was not willing to listen to reason. An owner was not available on Sunday evening and that I could call tomorrow to possibly talk to an owner if available. I did call another location who confirmed that the charge should have been been $14.95 plus $4 for the pizza. Highly disappointed. Will never pick up pizza at the Hudson GIONINOS store again. I would advise other costumers to check...

The people that work here are truly amazing and empathetic, which is hard to find these days. I always order from here and I definitely would recommend this place . The food is always good and the service is very great. I think it’s important to have quality service and great staff. It’s hard these days to find restaurants that the staff actually cares about their customers. And this place definitely has that quality. Thank you for the great service . I will continue to order from here. Thank you for being compassionate and caring, it’s very hard to come across good people that are caring . This place is for sure the best . The food is very good . If I could give this place 10 stars I would . Thank you for everything...