Jimmy John's — Restaurant in Humble

I had a series of subpar experiences with this restaurant involving food missing from order, long delivery times, or not prepared as requested. The result of which was that I never felt comfortable leaving a good tip, especially as there is a delivery fee.

I'd come to terms with the inconsistent quality and delivery times as I still like the food and resolved that I just would tip low to reflect my unhappiness with the overall experience.

My last experience was that the delivery took over 45 minutes and when it arrived the driver had taken the time to to circle and star the delivery fee stating that it doesn't go to the drivers in a note and lots of little stars around my low tip to shame me for it.

So, it's just clear to me that my business isn't wanted if I'm not interested in paying extra for low quality service.

Maybe they don't pay their drivers enough, and I feel bad about that, but I still don't feel good about these cumulative experiences culminating in an attempt to shame me for not rewarding slow delivery.

As a result, I'm not ordering from here anymore. I really just don't feel good...

I've been to the restaurant many times never again. I understand how it works. A counter person and a sandwich person. On this my last time in this store, I walked in to see only a sandwich person. She at no point acknowledged my presence. As I'm patiently waiting for the counter person to come take my order. Another customer walks in. The sandwich lady comes alive. Asks him if he's ready he gives me a side glance and starts giving her his order. It's at this point I ask her if she just didn't see me. I'm kinda hard to see at six foot five and three hundred pounds with an orange hat on. She then attempted a poor explanation of she wasn't ringing him up, and she thought I was still looking. It takes a huge amount of restraint dealing with these kids today. I will be calling the manager and will not be back. I hope this sounds like the rant of a Karen, because it was very close to being...

My first experience with JJ’s was an ordered that was delivered. I was impressed because the deliver time was faster then expected and our sandwiches were delicious. My second encounter was a pickup order. I drove there and called to ask if someone could bring my order to my vehicle. I explained that I didn’t want to go into the restaurant because of COVID-19 and my health challenges. The gentleman that answered the phone was kind and attentive. The young lady that delivered my order to my vehicle wore a huge smile and was very pleasant. She deserved the tip that I gave her.

The only thing that was not accurate from my order was the fact that my sandwich was not cut in half. Otherwise, everything was perfect and scrumptious! I thought about taking a pic AFTER I ate...