Long John Silver's — Restaurant in Humble

On Saturday February 17th, 2024 around 2:30 pm I came into the Humble, TX location.. I went in with my family and it was really busy. The Cashier's name was Leslie and she was really busy on the front line and she was working really hard to get all of our orders out. The manager was done taking orders for the drive-thru and walked to the back of the store and left the front Cashier by herself for 5-10 minutes when business was really busy. The manager then came back to the front and started screaming at the Cashier because she wasn't getting the orders out fast enough. The cashier tried to explain to the manager that the monitors went down and that she had to manually print off the receipts from the register so she could know what order to send out. So because of that it was taking longer to get orders out. After that the manager snapped and got really disrespectful with the Cashier and accused her of pushing the wrong button on the monitor. The Cashier tried to defend herself and tell the manager that she didn't push the wrong button and then the manager yelled at the Cashier and screamed YES YOU DID. The Cashier was taken back for a moment because of how disrespectful her manager was being towards her.. and I could tell that she was hurt or maybe embarrassed by the disrespect in front of the customers. The worst part about this situation is that after being disrespectful to the Cashier.. the manager then got upset and said "Stop crying. Do you really think our customers want to see you crying like a baby." I felt so bad for the Cashier after her manager disrespected her like that. The cashier was so nice and gave us a wonderful experience. She was really working hard at getting all of our orders out and keeping a positive attitude after being disrespected like that. I feel as if the Manager of that store acted in a completely unprofessional, disrespectful way. Something NEEDED to be done about the way she treats her crew. I tried to console the Cashier after everything happened with her manager and she still proceeded to tell me that everything was okay. Leslie was so sweet and so kind..and her positivity was about the only good thing I can speak of about my experience at...

Slowest service ever... but even after a 40 minute wait it was the LJS flavor that takes you back to your childhood memories of paper pirate hats, hushpuppies and chicken planks .but not anywhere near the prices of the past unfortunately, just like everywhere else. Still loved it, although prices everywhere are getting ridiculous, we spent almost 70.00 for two of us getting meals, shrimp added etc just to reminisce the good ol days on a surprise find that one was still around in Humble. It wasn't very busy and everyone was waiting much longer than you'd expect but I think it was new staff getting overwhelmed cooking from sounds of it. No big deal, wasn't in a hurry, got more time to sit and talk. Will go back this week and see if it's same or not, but the food was perfect for our orders once they got everything ordered out to us eventually. Mgr was working hard to be everywhere with Register and helping others for the hour or so we were there, and even as frustrated as you could tell he was getting never stopped being friendly, smiling, and welcoming to everyone that came in the door, brought our food out and immediately corrected anything on our order. But seriously... where's the pirate hats!?! Lol I think a drive back for lunch...

My boyfriend and I decided to stop into Long John Silver's in Humble because we were running errands, got hungry and saw it. We both said we hadn't eaten there in a long time and felt like seafood. Well the place was neat and clean as evident by an employee running around wiping tables and sweeping up. Come to find out she was pretty much running the show. She took our orders, I had fried fish and sauteed shrimp. My boyfriend had the salmon. There was another employee at the time cooking but soon after disappeared; I'm assuming on a break. The one in charge was working like crazy to get all the orders out but when people were getting their orders that came after us, my boyfriend went up to check if we had missed ours and it hadn't even been started yet. The other employee came back and the two had a few words. Our order was out shortly after. Well everything was adequate until I got to the shrimp. It wasn't quite cooked all the way. Yuk. I couldn't finish it. When the employee in charge asked us how our meal was, I told her, and she responded she was training the other employee. She didn't offer any resolution to the problem at all which I thought was not too good in Long John...