Jersey Mike's Subs — Restaurant in Huntersville

I work in service industry and know that you no one says anything the owner/manager don’t know. We called ahead to shorten the wait. We got there early. I was happy to wait. The woman at the register rolled her eyes when I was in line to pay because I was there before the “20” minutes. I knew then we would be waiting the full 20 minutes. There were about 12 people that came and went as I sat there. They were making ours in the back. At 19 minutes she handed me the bag. I saw they made the ham and cheese as a sub when I had asked for a salad on the phone. She said “ we don’t make salads”. I said well I spoke to you giving what I wanted on it. She replied with a scowl- you didn’t talk to me. Never saying I’m sorry let me get that right now.

Instead of making my salad then she got a dish putting in lettuce and put mine behind 4 new people. The guys making it apologized to me.

I watched her and she never broke a smile to anyone. She looked angry the whole time to every customer.

She should not be the person at the register with a bad attitude.

Jersey mikes always has good food. This experience is the first I have ever experienced there. This was the Huntersville location off...

We as a family have been going to this location for many many years, but I think it’s time to reevaluate our decision.

The past three times, the subs that we have received were definitely not a “sub above”. The first bad one was that they didn’t even melt the cheese on a Big Kahuna. The second time, both my Big Kahuna and my sons Famous Philly had bits of fat in the meat making it basically unstable…..waste of $40 and then finally tonight……ordered a Big Kahuna again and when they gave me the bag, it felt really really light. Got home and started to eat it and it was the size of a maybe a Famous Philly. There was absolutely nothing “BIG” or “KAHUNA” about this sub. I’m at my wits end with this location. When you spend $18 on a giant sub, you expect it to “WOW” you. It’s a shame because this location when Sandy used to work there was fantastic, but it’s just going...

Went to Jersey Mike's to order a sandwich and the young woman was checking someone out who paid in cash. She collected his money with gloves on and then proceeded to come and make my sandwich without switching out her gloves. I said to her excuse me, can you please wash your hands and switch out your gloves as you were just handling money with gloves on and you want to come and finish making my sandwich. She looked at me is if I was speaking a foreign language to her. That is a big no for me - she stated that she doesn't switch out gloves after handling money. Well I'm sorry but for me you will. What is wrong with people?! Money is the most filthiest thing ever. I've started going to the new Jersey's Mikes on Sam Furr Road by Publix. They have way better customer service than the Statesville Road location and much...