Jan's Health Bar — Restaurant in Huntington Beach

I have been going to Jan's in HB following from place to place on Mainstreet for more than 30 years. I used to see Jan carrying in the boxes of fresh fruit and veg. I arrived home after living in london for 10 years and ordered my usual soy turkey sandwich with veg and avo. The Turkey slice used to be 8 ounces and now maybe 1.5 to 2 ounce, couldn't even cover the bread. I couldn't even taste it and they missed the sunflower seeds and bacon bits. I raised this and didn't care or show concern.

I told them that the turkey was so small I couldn't taste it and they said oh well this is what we serve. Jan as a child going to get a sandwich after surfing and chatting to you I am surprised you let the quality and portion ruined your good name that you worked so hard for.

I am sorry to say that because there are so many options I will have second thoughts about where I get my vegetarian sandwiches from. So disappointed and I was your biggest fan.

Reply: I am in shock with your response to my post. I can assure you that the portion size when Jan was managing the place was a 1/2 inch or more covering the bread and at least a half avocado.. I know what I ate throughout the years and had several conversations with her about how great her sandwiches were.

I am disappointed by the reply because it is night and day; furthermore from 1979 - through the years It was excellent and I could actually taste the soy turkey. I will go back to Costa Mesa, Laguna and Huntington beach to compare. I will take pictures and give a follow up review. I want the customer to get what they pay for and because you turned this into a chain, COG's seems more important to turn a bigger profit and yesterday I didn't see value for...

I’m a HB local and I really enjoy Jan’s but today I was very disappointed in their customer service and their accusing attitudes in regard to getting our card stamped for our purchases. Ridiculous really. My understanding of the “rule” is each separate $5 or more purchase qualifies for a “stamp” on your Jan’s card. There were four of us each making our own separate purchases (3 of them were my out of town guests) so we thought we’d just use my stamp card since they don’t live here instead of being wasteful and starting 4 new cards. I guess that was too complicated of a concept. Long story short the young ladies and the MANAGER were weirdly rude and even accusatory about the situation when one of my guests went back up bc she didn’t get a card stamp. She actually had to say “I’m not lying” while they stood their staring at her as if she was trying to rip them off. I personally don’t see the difference between 4 cards vs 1 if you paid good money for your items. Honestly, the most annoying thing about the situation is once again the lack of quality customer service and the fact that they made us feel like we had done something wrong instead of just smiling and saying, “Hey, let me get you a new card for your purchase!”. ...

If you are vegan or have allergies, please avoid this place. Informed the employee that my son had a dairy allergy as a precaution and ordered an item made with almond milk (all the ingredients were listed on the menu). As soon as my son started eating it, he experienced a strong reaction and his throat started closing up. Went back and asked if they put something in his meal that contained dairy. They responded that they "don't use almond milk anymore" as stated on the menu (listed on the menu board on the wall right by the register), instead they substitute almond with whole milk! It would be so easy to correct the menu, or pay attention if someone mentions that they have an allergy, but they choose not to do that. I asked if they could prepare a different menu item for my son who was crying, and the manager was reluctant due to there being a $1 difference in cost between the two items?! Unbelievable. No remorse or compassion for causing an allergic reaction, due to their laziness and their mistake. After I insisted, they did in the end make something for him, but I would never visit this place again! You can't trust that they use ingredients listed on the menu and they...