Jimmy John's — Restaurant in Huntsville

We may not be the stores most regular customers, but my significant other and I have ordered regularly enough in our over a year of ordering from this store that reimbursing us our full price or replacing the order shouldn’t be out of the question. Instead I put a complaint in and had to pester JJ corporate for over a week before the owner even deigned to respond to the issue at hand. His solution? Giving me a $10 credit meaning I got a third of what I paid for an order we couldn’t eat back. Needless to say this is unacceptable and that $10 credit will sit unused on the account as we won’t be giving this store out patronage any longer. The manager Mike was always kind and responsive to mistakes, but unfortunately he is tied down by what the owner allows. Paid $30 for inedible food. Response? $10 credit.

For anyone wondering what happened? They left my food sitting in the hot sun respite my account having a very clear “Call when here” instruction attached to it. The sandwiches were baked in the hot Texas sun and the oil and Mayo seeped through the entire bag leaving us with soggy inedible sandwiches. The owner outright refused to reimburse me more than a third of what I paid despite this being completely the fault...

I'd give this place a zero star rating if I could. I ordered from this location earlier in the year with no problems, and the staff was extremely friendly. I had my heart set on a Jimmy Johns sandwhich today. I pull through the drive-through for a minute (3-4 minutes) and there is no response. I turn around to see if they were closed, but there was a guy standing right by the window, so clearly they weren't. I pull around in front to make sure the sign is turned on, and it was. So I decided to go around again, and after a few minutes, no one asked me for my order. That's just plain laziness, How are you at work and not working? When I pulled back around, he was fiddling with the cups.(as you can see it is completely empty in the establishment.) I guess it's a good thing I didn't order here because I read previous reviews before making this one and saw mold...

We have had good sandwiches here before which is why I gave 2 stars. However, the last time my wife was here nobody came over the drive thru intercom to take her order. She then pulled up to the window to try and get someone's attention. After 15 minutes at the window, someone finally walked inside from what looked like a smoke break and took her order through the window. Today I went to get sandwiches for our family. Again, nobody came over the intercom. I drove up to the window and couldn't get anyone's attention. Eventually I parked and went inside. Our sandwiches today were not good. There was barely any meat or lettuce inside them. They were flat and the bread was gooey. Definitely disappointed...