Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Huntsville

whoever the young girl is who’s blonde and works the front cashier, assuming she’s new. is VERY rude and unprofessional. we went there today (monday September 15th 12:40pm) and had our order taken by this lady who was #1 not happy to be there #2 very rude to everyone she spoke to #3 had no idea what she was doing and expected us to know for her. tried to ignore it until i saw her blatantly disrespect this table of two young men that had came in and placed their order with her, they go to sit down and #1 I can already see her give them mean looks from the front table, and then she starts to whisper to the young African-American female, who is also working there with her, now pointing and staring at them, the female walks away asssuming she’s tired of hearing the blondes crap talk. and then she proceeds to go up to the table with a tray of their food and then stops about 5 feet away from that table and looks at the guy and pauses, and then says “did you want this to go to?” in a extreme attitude-ridden and annoyed tone. the guy says “yes, please” She then proceeds to roll her eyes and sigh and flip her whole entire body around dramatically in front of them and then walk off and make an annoyed noise that the whole restaurant can hear might i add. everyone was looking. and march is back to where the kitchen is and yell at them that they wanted it to go as well. acting as if it wasn’t her fault. I thought that was extremely rude and I have never ever in my whole life seen someone act that way in food service. I tried to brush it off, but then I see her come back with their food now placed in a bag to go and she comes up to their table and drops it there, not even handing it to him. And looks at the guy and says “ next time by the way, you should really let the person know if you’re wanting it to go or not so I don’t have to remake it” and then proceeds to roll her eyes again and walk off. Those two men were sitting there completely baffled, not able to say anything and picked up all of their items and instantly left. me and my husband were very, very disappointed by this interaction, not only from her being rude to me and him, but also being rude to this young group of men we will not be coming back to this location anymore at all.

and by the way, everyone, if this has happened to you, Zaxby’s cashiers are the ones who are supposed to ask you before you even order if you “would like this for here or to go.” So that way this exact mistake does not happen and then proceed to make the cashier angry at the customer..

i will be making phone calls to HR once i get my husband to return and find her name tag. I didn’t speak to the manager who was there because I also looked at the reviews and saw that he had bad reviews for himself saying that he had no customer service skills and was also very rude. So I’m assuming that’s who hired her. I will be letting HR know about...

We waited 10 mins at the front of the line for our order to be taken and then another 30 minutes before we got our food. The food we got was incorrect so I took and back and asked for it to be corrected. I was ignored for 5 minutes while the front counter lady put ranch away until the cook told her I was standing there. She and another cook made it seem like I didn’t order BBQ wings even though that’s what it said on the receipt. The cook said that it was my fault that it was wrong!!! Even after seeing the receipt. She finally decided to remake my food and the entire time grumbled about me having an attitude even though I was only asking for my food to be correct. The food we were served was also subpar at best, I will never go back to this Zaxsbys and you shouldn’t either. By far the worst Zaxsbys experience I...

I ordered dine in and I sat at the booth waiting for my order and it was handed to me in a bag at my table I asked why and was told because we are busy but the two customers that was after me was giving there meals on plates I had Coke Zero and it was bad so I go to the counter to get it from drive through and 2 employees saw me standing there and didn’t say anything to me just ignored me I said excuse me they still kept talking to each other and ignored me the lady in drive through witnessed this and she walked up to me and asked what did I need and she helped me terrible customer service to walk past me and ignored me as if I wasn’t standing there then give me my food in a bag when I ordered dine in listen I pay my money like everyone else treat me the same way I will not return to this location ever again...