Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Hurricane

The pizzas were great. Well prepared, including a request to modify the amount of a couple ingredients.

There were obviously issues with how the employees were managed. There were, no joke, at least 7 young ladies assembling pizzas with no apparent organization to how the pizzas are made. When we came in, there were no other customers. We ordered our pizzas and sat and watched the chaos ensue. Two customers who entered after we did, left with their pizzas before we did - in part, because one of our pizzas had been given to the second customer. Our last pizza had to be assembled again when the lady at the end realized we were still there. She asked what pizzas we had, compared it to what she had in front of her and then called down the line to another lady to make our pizza again.

The distance from the cash register to the end of the assembly line is no longer than 20 feet and it was packed with at least 7 employees assembling pizzas. Couple that environment with no apparent leadership or organization to ensure that the correct pizzas are made and given to the correct customers and it doesn't take much to understand why there was chaos. We weren't in a hurry for the pizzas, so the additional wait didn't bother us but it's sad that a customer-oriented business was allowed to...

It’s Christmas Eve. I get it. I had to work all day too. They already shortened their hours today for the holiday which is great I think. So, they close at 6 today. I placed my order online at 5:17. AT LITERALLY 5:19, TWO minutes after I place my order they call me. Asking when I’m coming? I tell them whenever it’s ready and I can head over now. He says “Just wondering how long I have to sit around and wait for you to get here.” Ummmm?? You don’t close for 40 minutes and I placed my order 120 seconds ago. So I hurry over, it’s now 5:25. The doors are locked, all the lights shut off. So I knock on the door and they bring my pizzas. It is NOT my fault that you decided to try and secretly close down earlier than you were supposed to. I went by your hours, placed my order accordingly. It’s not like I placed it 5 minutes before closing. My email said it wouldn’t be ready until 5:38 and he’s calling me 2 minutes later wondering how long he has to sit around and wait for me. Do your JOB!? TONS of us have to work the holidays, you’re already getting off earlier than normal and you treat me like that? I’m in such disbelief. And that’s coming from someone who works at the airport on Christmas Eve and Christmas. Be more professional and polite during...

Garbage. I put in an online order. It told me 8pm. I got there at 8pm. They were closed. I didn’t know that. Just used the app. The girls working were awful. Rude. Short. Dismissive. I was just picking up a take out order I did not place for my wife and kids. I told it was paid for. They insisted it was paid for. I didn’t want a problem because I already felt bad I made them unlock the door and let me in, so I paid and left. They were all rude and terrible about it. If I had known they were closed I would have gone to Dominoes. Little Caesar’s. Pizza Hut. Any of them. Either way. I got home. Wrong pizzas. Wrong order. And l paid for pizzas that weren’t mine and my wife paid for pizzas that were ours. So $50 dollars worth of pizza. Further more. The bottom pizza, which I didn’t inspect due to the hastily and rude way I was treated had pineapple on it. Which my child and wife are allergic to. So I called the customer service line and they treated me like I was trying to cheat them. He was also rude, Dismissive and treated me like a con artist trying to rob brother Murphy of 50 hard earn dollars. Three day later I still haven’t been refunded. DON’T WASTE YOUR MONEY. THIS PLACE SUCKS. AND SO...