El Pollo Loco — Restaurant in Hurst

If I could leave a -10, I would I used to love El Pollo Loco now I know why they close some of their stores in Texas. Hurst has the worst possible service and food quality probably out of all El Pollo Loco. My chicken was so dry it broke my tooth. I ordered a Chicken bowl, rice beans, and chicken Repeated it three times and I get home and there's only dry rice and chicken No beans my two piece meal. I've had bad there before but this chicken was so dry and the rice was so dry I could not even eat it if I was management or QC at this restaurant , I would have district there in a heartbeat. I ordered the food told them it would be to go twice at the end. Of order Employee asks Is this gonna be to go or dine in?lol That was the first mistake the second mistake was me. I should've checked the order, but I didn't think it would be so difficult considering it was a bowl Chicken rice and beans that was it then let's go to my meal. I've had bad days at that particular location but I always go back because it's closest to my home but that chicken was so dry. I could not even eat it. My flour tortillas were half dried. Also, I usually don't do reviews but I had to this time First and foremost they had a ton of chicken that was on the grill and more chicken cooking but the ones that was cooked was so dried out It looks like they had been in the Texas heat so long that it had a sunburn! CHICKEN was burnt El Pollo Loco for the price they have to step up their game on top of it They gotta start being more correct on their orders. Every single time I go into the store I can repeat the order twice and have them read it back and they will still make a mistake. It's unreal to me, but this time was probably the worst experience I've had I used to go there three times a week. I probably won't go there after today , you're gonna charge me that kind of money and give me that quality of service and taste of food I don't want any part First and foremost as a manager I would not even put what I got today in anyone's box not even counting the salsa, I got four salsa and two of them had a chunk of tomato in there that took up the whole little cup And I needed all the juice I could get because that's how dry that chicken was I think i got most mad when I got home and found out that I got dry rice and overcooked chicken for the chicken bowl. I was so excited when you all came to Texas and I seen the stores were closed down because you didn't train your management good enough or bring them from California or wherever you got to bring them to handle tx stores I Personally don't know where they got a 4.1 because never Ever have I had this dried out big mistakes Unenjoyable meals. The bowl will not be eaten due to the mistake no beans when you're charging me the kind of money you charge I expect to be able to eat it and then to make Simple mistake on the second order on such a simple order that I gave them. and to have them repeat Repeat back to me is amazing I can't even believe either , yes I'm writing a book The QC has got to do better and pictures are worth 1000 words. Even the chicken bowl could not be eat from the burnt dried chicken breast with no...

Previous review was literally 4 years ago at the Bedford location. I've yet to return to any location until now. Im just not a big fan of their food especially since they changed what used to be a very delicious tortilla soup. Decided to try their nachos again but different location and same complaint. Funny enough the manager that replied to my review years ago said it was a good suggestion and he'd do this. I don't know if he did at his location but this location certainly doesn't. Cheese cold and coagulated. Ugh. The stuff they put on top immediately cools off the queso. I ordered extra queso on the side and it was piping hot but not the container of nachos itself. That's disappointing. For to go orders i really wish they would offer to pack it all up separately so if you're not eating it immediately you can put it together when you get where you're going . At taco casa they ask you if you want it spread or packed separately but whatever. Apparently they don't get too many complaints on this or they wouldve...

Pollo loco has really good food and since I don't have one where I live, this is the location that I most frequently go to. I only have one complaint, and that is that they don't double check their orders and often times I will have something missing (the bag of chips that comes with the combo, the extra cilantro that I like to put on top of my food, one time I even got one churro instead of two). My last two visits I ordered chicken nachos. Last week they were the bomb! This week they just weren't as good. The presentation was sloppier than the time before, and The Taste was just bland. But the people are always friendly and the food is almost always hot and fresh, and I can get in and out of the drive-thru in a reasonable amount of time. I do have one second complaint, they need to bring the arroz con leche dessert back! That's really good. They also have really delicious churros. Always soft and crispy,...