HiBoy Drive-In — Restaurant in Independence

I'm revising my review after your kind words. I should have taken care of this immediately but I'm still caring for my mom and life has been busy. The Blue Ridge location never responded to my review. I will never go back there. However I will continue to visit your store. I just wish you were closer. Thank you for asking after my mother. That was thoughtful.

I went to your Blue Ridge location tonight to buy ice for my mother who recently got out of the hospital after 5 weeks. I was given a small cup. I offered to buy a full drink to get the ice in styrofoam so that my elderly mother could enjoy the ice without it melting. I was denied. I called you here at the corporate office and was given your reasoning. That my right to buy a full cup of ice at full soft drink price had been supposedly ruined because of another person. Complete nonsense!!!!!!! If I wanted to buy 7 full cups of ice at full soda price I should not be denied. I spend hundreds of dollars there at your establishments every year. But there isn't a high boy hamburger out there that's worth spending anymore money to support your business after what you have not provided tonight. You should be completely ashamed

Thank you for your reply. When I called the corporate number I was made to believe that this was the location I was speaking to. I'm sorry, if that's the case, for posting this to your page. The unfortunate thing is that I have just removed the ice from the small freezer space they have. My mother had just woke up asking for her ice. And because it was in the wax paper cup, it had all froze...

UPDATE 4/2/22 Was RIPPED off and NOT given my change! Will NEVER EVER GO BACK OR RECOMMEND THIS PLACE! Its NOT okay to cheat people out of their change over $3! Ordered and prices seen on menu were NOT what i was charged! Ordered 2 sandwiches charged and given 3 on with everything which NO ONE in my family will eat! I usually love their cream soda today it was watered down and flat. Asked for condiments got NONE! INCOMPETENT kids or they just don't care Total waste of money fir $40! Drive thru is always long. However do to them STILL being closed on the inside the drive thru is a nightmare people blocking both sides of the street just waiting to get into lot. The place is so crazy busy that the line at least on the weekends is out of the lot and blocking road. Something should really be done to alleviate this as this has been an on going issue for MONTHS. If the won't open indoor dining even limited then the very LEAST they can do is curb side service to help the customers get in/out more quickly. Almost ALL other restaurants offer this service during...

I have eaten at hiboy since I was a little kid. They have always been a little more expensive than other burger joints but that's because they have always been better. Not to mention the best ice cream around. However, two of my last three visits they have gotten my order wrong. It seems that management is now hiring any old employee to work the evening shift. I don't see one person in the store over the age of 23 and that's the exact kind of service you receive. Much more of this type of behavior and unfortunately I will not be visiting hiboy anymore. It used to be, they hired high quality young people and you could always see a manager on duty who made sure everything ran smoothly. Now I see an absentee approach from leadership and young kids who just want a paycheck and don't want to earn their money by performing their job correctly. Also what happened to everybody wearing matching uniforms and the cooks wearing paper hats to ensure they didn't get hair in your food. Now you see kids dressed and dirty baggy t-shirts and no hats on...