American Freight Furniture & Mattress — Local services in Independence

I went to the American Freight on 291 in Independence, MO A woman helped me by pointing out what I was looking for in my price range. I was looking for a good size sectional for under 1000. Really hard to find at other furniture stores. She showed me a beautiful soft fluffy big sectional in the color we wanted for 799!!! It was a show room special meaning it was discounted because it was the store room one and not a brand new one out of the warehouse. After discussing with my husband, we decided to go with American Freight because a sectional that size anywhere else would be well over 1000. When I came in to buy it the next day, the manager gave me a new one out out of the warehouse amd said I could still pay the 799 discount price even though it was not the showroom special!! This place has great prices for higher quality furniture than other furniture stores that charge way more. We will definately buy from American Freight again when we need new furniture. We also bought a double recliner love seat for 600! The prices are unbeatable here. They have same day delivery too for only 70! Another furnirure store in town makes you go to an off site warehouse and load your own purchase. Who needs that when you can just pay 70 and have someone else do the work for you the same...

Prices are great at first. But this company refuses to honor their warranty agreement. They take forever to address a claim, send some dude from Philly to KC to inspect the claim, then its on you to touch base. I bought two leather recliners from this company, got the extended warranty just incase, but was told I had a lifetime warranty on manufacturing flaws. The foot rest was difficult to close on both chairs from the day I got them, assuming it was just stiff from being unused we delt with it. Then the spring started coming up in my seat. No rips, tears, wears in leather, perfect condition except the spring and footrest. I have their tech on ring video telling us this was a manufacturing flaw, and they still denied and closed my claim. Save yourself the headache and money, just buy from a store that prides themselves on selling quality items and not bending over fellow struggling customers just so their CEO gets his bonus. If I could give them negative stars I would. American Freight is a...

Loved the employees, everyone was extremely nice and helped us pick out our new couch. However, their financing company IS THE ABSOLUTE WORST DO NOT USE AMERICAN FIRST FINANCE. There were a ton of things that were not ever mentioned to us such as that the "90 days no interest" really means that on 91 days you will be charged the entire terms interest at once. Also that the financing company scammed me out of $1000 extra dollars and charged 10 different payments within 2 weeks 4 of them being on the same day. So as far as american freight if you can afford to purchase the furniture upfront, go for it they are awesome. If you are looking to make payments GO ANYWHERE ELSE. Also got chewed out by a worker when I called about a rip in my couch because he wanted me to hold a ruler next to the photo and email it to him which shouldn't have even been necessary considering that I paid for a warranty for a reason. Really disappointed with how this whole ordeal has turned out. Lesson very...