Pizza Hut — Restaurant in Independence

We ordered a pan pizza and got a hand tossed pizza instead. We also ordered wings and they just did not make them. We ordered for carryout and arrived around 9:20p and the door was locked, though they did eventually let me in. The hours on the door say carryout until 10p and they already had the kitchen shut down 40 minutes before close and said that they had the door closed because they thought all of the orders had been picked up already (even though our order was sitting in the heater waiting). And when they grabbed our order, they could not find the wings and eventually told us that they did not make them and no one double checked the order before they shut everything down and their fryer was already off so they could not make anything new so we were just SOL. They did give us a $15 credit for a future order but I think it is completely unacceptable that the whole restaurant shut down at least 40 minutes before they even closed (and they were finishing cleaning by the time we arrived so I assume they shut down well before when we arrived). So overall, our order was only about 75% made and what was made was not even correct as the pizza was wrong. Not happy. It appeared as if they decided to close early and were rushing through orders, not caring about their customers. I will say that I believe the manager was who helped us and he did not lie about the wings and said that they just forgot them but to have zero options to fix the error since they already had everything shut down long before closing time was incredibly frustrating. We would have gladly waited for fresh ones to be made if that was offered to us (and should have been an option that long before close, I would understand if we walked in right at 10p...

Pizza was suposse to be delivered at 8:45 pm arrived at 9:22 no soda was told to call. When i call the custermor service person Says i can send it out but it will be 25 min when i imform him i should not have to pay for it he says well you didnt the first time .... Um can i have your supervisor please.... You didnt send it so no i didnt pay for it .... S.M.H you dropped the ball. Then the supervisior imforms me she will not only send the soda but a whole new order for the inconvince okay hot food and the soda.... She states send the other food back when they comes ( time qouted 25 min ) okay food sits .... A hour and half later i call .... She never put in for anything and now there closed .... So no soda.... Cold pizza.... And nothing not even an im sorry when i call back.... Just a call to tomorrow i cant even give you a credit.... Really.... Shame on you pizza hut .... You bet you will hear my mouth in the morning.... Oh and on top of that wrong food delivered.... Once i finally opened the boxes .... And one pizza looks like you just dummped the stuff in the middle.... And bet there pictures and video.... You dont even deserve the one star.... - 10 For this location....

If you were my staff you would not have a job in the morning .... And trust i have fired people...

I originally ordered from Dominos. I was estimated a 20 minute delivery. 1 hour a 55 minutes later I received a text "Domino's has cancelled your order, please call the store at xxxx with questions or concerns." I called the store and was on hold for 12 minutes. Hung up, ordered from Pizza Hut, pick up this time as we are now HAnGRY. My fiancé did not look at the pizzas they handed him, and came home with someone else's order. The receipt for their order was attached. I called to let them know we received the wrong order but are still eating it because we are hungry. The man that answered was beyond polite and respectful, offered to check with his manager to deliver us the correct order ASAP. I did tell him that would be Unnecessary as we still ate the pizza, but would just like a refund for the difference as our order was more expensive. I don't usually call and complain or ask for things, but our order was more expensive and I don't like wasting money. They did not make me feel like a Karen for requesting a refund in difference, they were respectful and understanding. After my experience tonight with Dominos...Pizza HutDominos for the rest of my life. Mistakes happen, it's the accountability within the store that...