Arby's — Restaurant in Indiana

The most pleasant and efficient service I have ever received while patronizing a fast food restaurant. We stopped in here on route home to Canada. The cashier who first served me was very pollute upon ordering and the service in regards to my food order was impeccably fast. Before I could turn around to the self serve fountain to fill my drink, my order was already being called out and it was 100% accurate.-(Which is rare these days!) Meanwhile I had stepped to the loo and my husband was getting directions from the manager as our GPS quit on us. When I came out the manager greeted me and was very friendly. My husband commented while we were walking back to the car how friendly he was, plus he helped direct us the right way towards home. ;) We ended up stopping along the way at a hotel in Ohio. This was when I realized that I had left my cell phone in the womans bathroom at this Arby's. At this point we were many hours in the opposite direction and could not turn around. I even contemplated whether or not the cell phone would even be there regardless. For what it was worth I decided to call the Arby's just in case some good samaritan had turned it in or a staff member found it. Luckily, when I called the manager answered and remembered me right away. He mentioned that they had a lost and found and asked me to describe my phone in detail and what the screen saver was on the device. Thankfully my phone had charge and was there! The manager immediately responded by saying he'd keep my phone safe until our next return, however I explained that we wouldn't be back anytime soon. Long story short, the manager ended up mailing my phone all the way back to Canada. I'm so appreciative for the great staff who work at this Arby's and the manager who went above and beyond for me. Many thanks I'll never forget this and try not leaving my phone behind again....

We were in line for a total of 50 minutes no joke there were 2 cars in front of us the first 30 mins we waited for the first car to finally take their order and pull up to the window. The second car was pulled up and no one would answer him so he pulled off, then I pulled up and no one would answer me so I was about to just call the store and ask why they aren't taking orders and just when I was about to hit call they finally said "hold on". Got my order taken, pulled up and waited probably 15 minutes for the guy in front of us to get his food which he had to give back bc they obviously got something wrong and then finally it was our turn. We pull up to the window which is open and hear nothing but laughing and horse playing coming from inside. No one was at the window where I could pay or to apologize for the wait. Then a girl walks up, looks at us then pulls out a bag and puts napkins in it then pulls her phone out and starts playing on it. Keep in mind this entire time no one has said anything to me or taken my money for the food so we just pulled off and went right next door to taco bell and no joke they took our order, we paid and got our food in a matter of 5 mins needless to say we won't be going to the Arby's in newburgh for awhile;...

People: 0/10 Food: 0/10 App: 0/10

Two guys were so stoned they fought over who got to put the door dash sticker on my non door dash order bag... But wait there's more!

So, this was a mobile order. I downloaded the app because the big sign in the window says free sandwich with app and I thought it would be easier on them. I added the coupon to my mobile order. Not a single person in the place or in drive through, but they still make you come inside to grab the food, okay no big deal. Park and go inside. He couldn't figure out for the life of him where they keep the three pepper sauce. Finally, I take my order, smile, and thank them.But they forgot the free sandwich I added on the app. Go back through the drive through and they say the app glitched, but I know it was added in my cart, so they refused to honor the free sandwich. He says he can sell me one..The greasy dude with curly hair was extremely smug and disrespectful. Enough to keep me from returning here.

Food? 0/10 also. There was lamb in my chicken wrap. And the extra banana peppers were...