Another Broken Egg Cafe — Restaurant in Indianapolis

I want to start off by saying the food is amazing! always is amazing. BUT, the service is horrible! I'm usually not the one to leave reviews, considering this is my third time coming here, the service is always sub par!! So let's get into my most recent experience, which was Saturday October 12. two separate servers said that they would get us water. We never received water our entire stay. When I asked about certain dishes or drinks, the server was very quick to talk bad about it or what she didn't like about it. So, I ended up getting the exact same thing I always did, because she can't describe it in a delightful way? then why would I even expand my options? my guy actually ended up trying the Apple pie mimosa, even tho we were told NOT to get because it had so many complaints. He liked it. In the middle of the mid eating, my phone fell out of my pocket in front of my survey. She stepped back and said."Good thing you have a case on it" to have a customer touch the ground, as they're eating. instead of just grabbing it for them is insane! As a server, you should be washing your hands 24/7 (drop food to a table) before you grab another plate wash your hands! it would've been very easy to be kind, so, I could've continued to enjoy my meal! . The atmosphere.. Even though the restaurant is very pretty in itself in a nice area, it is dirty!! no one pre-cleanse, if I'm enjoying a drink, I have to sit with a dirty plate in front of me the entire time!! when they do clean off one table, all they do is pile it on another table from the patio to the bar top.. it's disgusting dirty dishes everywhere!! I mean HORRIBLE! And I have been in the service industry for a very long time, so I don't believe in NOT tipping, but,,, I want to solely" tip the chef " because that's the only reason they get repeated customers. The food is amazing. The service is trash. They're nice! but,...

IMPORTANT EDIT MY SINCEREST APOLOGIES for my initial review! I JUST NOW realized that reviewed the wrong restaurant! I've been to ABE four or five times. I have always had EXCELLENT service and food from Another Broken Egg!!! There was a miscommunication among employees on one visit where, after I was seated, it was some time (maybe 20 minutes or so) before anyone came to my table. I asked a gentleman walking by if he could find out who my server was for me. He turned out to be a manager, Stephen. In addition to making sure I was well taken care of, we had a lovely chat about Chicago foodie spots and amazing travel destinations. Side note: I hope he and his wife are making travel plans! Server Raven, I believe is her name (forgive me if I'm remembering incorrectly), is warm, welcoming, attentive, and great at her job! She even remembered the drink I like, despite how long it had been since my previous visit and the number of people she sees daily! I love this place and will keep coming back!

Leaving my initial review for reference and humility, LOL! Have copied it to be placed where it should be.

Original Review Food was cold when I got it. Like, not even remotely warm. Cold eggs and potatoes are 🤢. I requested it be heated. The server said they couldn't, but they could remake it. I despise waste, so I told her I would just eat it. A few minutes later, she came by, and I told her she could just take it. I tried, but just couldn't eat it. I got, maybe, halfway through. The mimosas were fabulous. Service was decent. Was very surprised to get my bill without any sort of compensation for cold food I could not eat. Like, did the server notify anyone of the issue? Kitchen staff? Manager? Despite the temp, I could tell it would have been delicious. Still, a very disappointing...

Not impressed. We went in during brunch on a nice Sunday. The hostess quoted us 30-45 minutes for a table for 2. Not bad considering. Got our initial welcome text and waited. It was an hour before I said something to the hostess. She apologized and said they lost our spot on the waiting list but would seat us immediately. She handed us off to our waitress who seemed less than happy to have us or another table. She placed our menus and asked if we wanted something to drink. I kindly asked for a few minutes to look at the menu since we haven’t been here before and we hadn’t even sat down yet. I had to repeat myself. She came back 5 minutes later. We gave our order and she came back quickly with them. Not an issue. She gave us a few minutes and asked if we were ready to order. We ordered but it was a struggle. She seemed impatient and wasn’t understanding what we needed. One of us has an allergy and we needed clarification. It wasn’t translating for her. We made a modification and things got lost in translation there too. Clearly I was annoyed. Didn’t wait too long for our food. But it was all wrong. Both entrées had to be sent back. My gf ordered the huevos rancheros. Came out without the full ingredients. The flour tortilla chips were not good. The side of pancakes and fruit were right. I ordered the eggs black stone Benedict. I read the menu wrong thought it had ham. My waitress was really good about getting me the ham. However the eggs were over cooked. They were hard boiled eggs. I asked for the manager. Both women were nice and apologetic. The manager redid our food and compt our main entrees. She gave us some free entree cards for next time. It was a nice gesture but Tbh I dnt think we will return. The food was not up to our liking and it was a waste of 2hrs....