Chick-fil-A — Restaurant in Indianapolis

I just had the worst experience. I walked up to the counter to order and it was two Hispanic girls at the counter. One proceeded to help me and kept cutting me off after every order. I let her know I had 3 more meals to order. When it came time to pay the machine buttons were sticky and wouldn't let me put in my pin. The young lady proceeds to bang on the buttons and said it's fixed now. So the machine declined. We tried again it declined. I asked her to move to another register bc I clearly had several hundred dollars in my bank account. We moved to the next register and the card worked fine. I was never given a receipt. I watched everyone else be served their food even people who came after me. When my order was called I grabbed the bag and it immediacy ripped and fell on the floor. I asked Brynee for a receipt and the young lady that was fixing meals that served me turned around and said "what now". I said you didn't give me a receipt. Brynee let her know she should give customers their receipt. I was so frustrated at that point but Brynee was nice enough to fix my meal again and give me a bag that had handles. I am so thankful for her. Also, while I was standing at the counter the two Hispanic chicks proceeded to say I don't understand why they didn't go to drive thru. They also said some customer are dumb they order only a drink from Uber eats instead of going to the gas station to get drink. Those young ladies were very unprofessional. The incident happened 2/17/22 at about 4:15p. Although I didnt catch a name, the women who took my order had a tattoo on her wrist of two faces .My order was under Anderson. If you would like to discuss further I am more than willing to talk. My receipt said I was served by Jacob but I wasn't she just moved to his register. I was so embarrassed by the way I was treated. If you don't like your job find a new one. I work hard for my money and should not of been...

I've continuously given this location opportunities to improve. Bad service and incorrect orders have become a theme. Today, ordered spicy chicken and added lettuce and BBQ sauce, nothing on the burger including the usual pickles. Nuggets were dry and crunchy and the drink was half full. This location has confirmed it's reputation as the worst I've been to in Indiana.

Again, this is the worst location in Indiana for friendliness and service. My son waited a full 5 minutes with no other customers around, just to get a refill. It took me going back up the to get them to serve him. It's no surprise that there is poor service at this location, nothing has changed.

Not a great experience today. Mobile order, went in to pick up, clicked the "I'm here" waited minutes only to be told it didn't come through, waited again, three rounds of people came through, no order, asked again, told that my order was bumped to the back because I had to be manually checked in.

Food was average quality, coke was out of syruo, The worst customer service I've had at...

We used Chick-fil-a's catering service. It was easy to order and everyone was friendly, but I wanted to give some details for those considering the catering option. First, it was going to be delivered. I received a call the day of the event letting me know that they would be unable to deliver... no problem, my husband picked it up. Second, they didn't provide any plates, utensils, or napkins. (I comfirmed when I ordered that those items would be included.) I sent my husband back for those items and still did not receive serving spoons... we had to use cups to scoop out chicken, fruit, and fries. Third, the sweet tea was warm... so, bring several bags of ice if you are planning to serve it. Fourth, the lemonade was so tart it was undrinkable... ice would help cut down on some of that. Other than those things, it was good. I would use them again, but would have much lower...