Maki of Japan — Restaurant in Indianapolis

BEWARE. My wife almost swallowed a metal wire from her teriyaki chicken at Maki of Japan in Castleton Mall. We’ve been eating here for over 10 years because we love their sauce, even though service and food quality has gone down a lot lately. On April 16, 2025, we picked up our usual order. My wife and 3-year-old son were sharing theirs, and just a few bites in, she screamed and pulled out a metal wire from her mouth. If our son had gotten it instead, this could’ve been a medical emergency.

I took the wire back to the workers. They barely reacted—just said “sorry” and gave it back to me like it was no big deal. No manager, no real apology, no concern at all. I’m guessing the wire came from the grill brush they use. Totally unsafe.

We’ve been loyal customers for years, but this was the last straw. Think twice before eating here—especially if you’re feeding kids.

Already reported the incidents to the Simons mall management hope they inspect this place asap. If I do not hear from them within a week, I will reach out to Yelps/BBB/Health dept to make sure their manager is fully aware and retrain themselves & their employees.

4/18/25 UPDATE, they quickly escalated the issue, mall had a short meeting with the store manager to prevent future incident like this. Manager contacted me personally and apologized sincerely with explanation on what had happened and what would be their resolution plans are. Also admitted that metal object was from the kitchen cleaning tool and understood how devastating it would be if my 3yr old swallowed it. I accepted the apology and thanked them all for the quick response. I refused both the refund and free food offers as apology & retraining process was all I...

!!!FALSE ADERVTISING!!! I have been a LOYAL customer of Maki here at the castleton mall in indianapolis, IN for over 8 years. I ALWAYS purchase the Beef Teriyaki. I love that they offer the puch card program. ("Emperor's Club" Loyal customer program) It states on the card FREE 2 item combo for Asian Chao OR Teriyaki Combo served with rice or noodles after 4th combo stamped purchase. !!!!!!!!!! IT DOES NOT SAY THAT IF HAS TO BE CHICKEN ONLY !!!!!!!!!!!!!!!!!!!! I pay for Beef everytime and today the nice lady said they no longer accept them for BEEF...ONLY CHICKEN. She said it was under new management!! Well guess what....you have LOST a LOYAL customer because they...

When you try a sample of food you expect it to taste the same when you buy it, that's not what happened. I got teriyaki chicken and 'lo mein' noodles and veggies. Teriyaki chicken had almost no flavor, the noodles weren't lo mein noodles which are thick egg noodles, these were just the typical thin chow mein noodles which would be fine but they also had no flavor just a watery brown sauce on them and there was about 4 pieces of small broccoli and carrots for the 'veggies'. My boyfriend got beef ramen which also had no flavor and to top it all off 10 minutes after the few bites that we had our stomachs hurt, killing any appetite that...