The service was there was the worst. Before going there for my mother's birthday on March 26th. It was difficult to make a reservation. I would the phone line and would never get through. So, I went up to the restaurant the day before. Well, there were people inside waiting and I had to stand outside. So, the host of the restaurant was so unprofessional. When I was called the restaurant, I watched her hang up the phone (it was at night mind you). So finally, I had enough and was very upset. So, the host explained that she was busy and could not make it to the phone. One of the customers busted the host and she was not. I asked if I could make two reservations because on their website it states that there could not be any more than 6 people within the party due to COVID-19. The host stated it I could have more than 6 people at a party. Well, the next day, we get there and we were told we had to wait outside in the cold mind you because our table was not ready. Well, another individual within a party asked if they could go to the restroom and they said yes but their family bum-rushed inside. My party became upset and aggregated. Once we got to our table, the manager came and was explaining to us that the host forgot to explain when I made the reservation there could have been a possible wait due to cleaning the table off and getting everything ready. My mother wanted to keep the peace but my sister and I were not having it. The service there is horrible. It took forever for us to get our appetizers, drinks, and entrees. Just like my sister said, the waiter knew she was getting the 18% gratuity from our party. For $111.21, it was not worth it. The food was not good at all. It was too greasy and the favoring was not great. My sister makes a better seafood boil than this place. Also, it my mother's birthday and she did not get the whole birthday singing and cake the restaurant offered. Instead, she received a $15 gift card. I am writing this review because I believe there should be an undercover boss to experience what we experience as customers. Secondly, I think the restaurant should implement online reservations and orders if it becomes overwhelming to answer calls for both ordering and reservations. Overall, an undercover boss needs to come to the Juicy Seafood Castleton and take from me go to Red Lobster because you will probably get better service, appetizers, and better seafood for half the price. I will never go back to the Castleton location or any other location ever again.