Dunkin' — Restaurant in Indio

My sincere hope is that this Dunkin in Indio, CA gets the help they need. There are a lot of little things that help a business run smoothly and there is a lot of little areas in which this place needs to improve on so that the workers be their best. I do not solely think it’s the workers’ fault here- I think training and oversight are the main issue. I would start with operations and staff’s knowledge about the menu. I always try to give this place a second chance, but this will be my last time unless they announce this Dunkin received some help. The only thing i can feel ever slightly confident will come out ok and correct are the donuts. Upon ordering it always seems like the worker does not know their menu very well. I would have all of the staff take a test on their menu and then retrain/work with the staff that doesn’t pass. The staff does not seem overall happy to be working and honestly it’s probably because the systems in place to cross check everything are not in place. Somehow the items I order at the window get lost or transferred incorrectly. The worker at the pick up window never usually knows what I order and then I have to reorder everything at the pick up window. This issue causes serious long wait times. Also there are little issues with the menu itself that can lead to confusion. The workers need to be trained on what to ask the customer and what to clarify with the customer so the correct order gets placed and gets received. I ordered a hot spiced cookie coffee but on the menu it reads, spiced cookie iced coffee (hot or cold). This can be confusing for the worker so management needs to train staff better on how to clarify the order with the customer. Staff also needs to know what comes in popular orders. Mine should have had oat milk in it by default. I didn’t know that so I asked for oatmilk to be put in it instead of regular milk. The worker should have said, “oh it comes with oatmilk already.” But instead I got charged for the oatmilk and then never received it in my coffee. I got a black coffee with brown sugar syrup. I also asked for a wake up wrap with bacon. Usually this has egg in it also with cheese. When I looked at my food it looked as if someone had taken a bite from either end and there was also no egg. I went into the store to get my money back. It was clear that the workers agreed that management needs help and their store needs some more training and help. Some staff said that they have received complaints about food and management and some people there lacking customer etiquette.

Please help this Dunkin, I am afraid it’s only in business still because of snow birds and people visiting. I think most residents in the area will not go back because of how bad this Dunkin is. I always go there afraid my order is going to be wrong and it will not be a good experience where I leave feeling happy, and I always walk away with...

We got that new Dunkin Donuts near my work. Boy were they great when they first opened. I was going every day! Then I had a few quite unpleasant experiences. On those days I get a survey. So I go online and tell them about my experience. By the third time (yes I gave them more chances) I was fed up so I went back to going to Starbucks! They sent me one of those corporate emails saying give us one more chance. Of course I do. AND well disappointed. Bad Service and Stale donuts! Really you just opened. I was addicted but no more. NOW here is the kicker. I have a manager from Dunkin Donuts call me last night. We agree to meet this between 6:30 am and 7 am and he will show me excellent service. I show up at 6:40 am. Three employees are just sitting in the dining area playing on the phone and laughing. The music is very loud! Sounds like a party... lol I get to the counter and I ask for Alex, the manager. She proceeds to laugh. I ask "What so funny" She said "He is not here" WTH. So she says she has a shift manager (one of the three just sitting in the dining area and playing and laughing). She asks what she can do. I explain that Alex called me and we made an appointment to speak. She literally says "At what time did he call you" What? I go on my phone 6:15 PM last night. A little over 12 hours ago. She calls over her manager ... Everyone just seems irritated that I am disrupting there day. She offers me a dozen donuts. WHAT I am not here for free stuff from you I am here to speak to the person that made an appointment to speak to me. WOW solidified everything that I had written in the emails. YOU wasted my time. I know four others that wont go back either stale donuts and customer service issues. If I spent a minimum of $250,000 on a franchise that I just opened I would think customer service would be #1. Hmmmmm the world we are in today! There is a lot of competition for my business... Do they not realize job sercurity is CUSTOMERS! Plus DID I JUST GET PUNKED? Where...

If I could give 0 stars, I would. At 6:30 in the morning (today) we were waiting in the drive through for 15 minutes. There were 2 cars ahead of me, and the one that sat at the order window had already been up there before we pulled up, and we waited 15 minutes, and finally they took the order of the first Car. We had gotten so fed up with the long wait time that we decided to go in. Because we figured that it would be faster. Wrong. We went in and there was literally one guy that walked in with us. We ordered 4 chocolate frosted donuts with sprinkles. And that's it, the guy that came in at the same time, we did ordered a coffee and a 1/2 dozen doughnuts. We went up to the register and the lady told us we had to order at the kiosk, which was an absolute nightmare. The other guy and my self paid and got our receipts, and we waited another 15 minutes to get our order. Not to mention when we got the doughnuts the guy behind the counter literally threw all of our donuts in a bag frosting side to frosting side, so you can imagine how much of a mess it was. These are the most unmotivated, slow and disrespectful and rude workers I have ever experienced at a Dunkin Donuts. This also happened 2 weeks ago where we ran into a long wait time at 6:30 in the morning, and they had thrown our doughnuts in the bag again, which we had called to speak to the manager about because again, the doughnuts were frosting to frosting and it was just awful. Neeless to say, I will not be returning to this Dunkin. It is so sad, and we wasted almost 40 minutes just to get 4 doughnuts that were already baked and on the shelves. These people don't care. Don't waste your time, go...