WaBa Grill — Restaurant in Indio

I ordered my food to be ready at 12:15 at 11 so when I arrived I was expecting it to be ready, it wasn't. Someone else who had walked in and ordered as I was waiting there for my food got their food before me so I got up to ask about my food again. It was ready and they just had it sitting there. I ordered 10 dumplings, received no sauce for the dumplings and on top of that 8 of the 10 dumplings were somehow undercooked and burnt at the same time and they were extremely chewy and doughy and just not good. I also ordered a miso soup, just a plain miso soup which is cheaper than the loaded miso soup and was given the loaded miso soup instead. I detest soggy rice and just wanted a plain miso soup so that was also ruined for me. The employees were completely lost in the sauce and did not seem to care about anything. I had given this place another chance after about a 2 month break because the service was always slow when I went. After this experience I will NOT be coming back ever. If you're in the mood for waba grill I urge you to go to flame broiler instead, they NEVER mess up my order and the service is...

I usually am not the kind of person to take the time to write a bad review but when I get the same experience every time I go in and also hear that other people seem to have the same experience at this location. The only reason I go into this location is because it’s near my work and home and I love the food regardless of the customer experience. For someone who goes in about 3/4 a day I really hope someone can talk to the employees about customer experience. The workers look like they don’t want to be there and they ignore people as well. Today I ordered a meal 30 minutes ahead to pick it up and when I walked in I asked the employee if the food was ready and he said in about 5 after 15 minutes of waiting I asked another employee about my online order and said it was never placed. After showing him the online receipt with confirmation number they said “oh that order okay I’ll let you know when...

Get your shit together. This is poor management WaBa Grill, 42-250 Jackson St., Suite 101, Indio

Major violation: Improper hot and cold food holding temperatures (cooked potstickers, sliced beef and whole chicken thighs out of temperature) Major violation: No sanitizer bucket while active preparation and cooking were occurring; operator washed rice dish in the preparation sink; food handling employee washed probe thermometer in hand washing sink Minor violations: Food manager certificate missing; no paper towels at the front hand sink; warm water at men's sink did not reach minimum temperature of 100 degrees; dirty mop water in bucket left unattended; an unlabeled spray bottle of sanitizer was left unattended pointing to the packaged utensils and napkin dispenser at the front of the facility; and others "C" card posted. Due to previous downgrades, a suspension/revocation hearing will be...