Mr. Wong's Chicken & Rice - Belt Line Rd — Restaurant in Irving

My wife and I had a horrible experience tonight at this location. It originally started out asking a cashier to help me scan my rewards at the kiosk like I usually do when placing an order because this time there was an update on the kiosk. She didn’t want to assist, she stated that she’ll just take my order instead. I begin to place my order which started out with today’s (Friday) special but I requested no peas/carrots and to add Beef. The cashier immediately stated that they didn’t have any rice without vegetables. She didn’t offer to make any, so I asked how long would it take, she stated 20 minutes. I decided to not wait for the rice or place my full order that I originally came for because of this so I informed the cashier that was the only thing I wanted. She rung up my order but didn’t allow me to scan my points. While talking to my wife in the midst of things, I decided to add 2 more egg rolls. The cashier stated very sarcastically “so that would be 3 more egg rolls, I’m just making sure”. Well if she didn’t have AirPods in her ears, she would have heard me correctly. Once the order was complete, I still was not able to scan for my rewards and as my wife reaches her hand out for the receipt, the cashier literally THROWS the receipt at my wife! While a manager is standing right next to her! So of course now my wife is upset, she asked the manager to step in and he didn’t even care to intervene when she asked! So overall, horrible customer service, I did not get my original order that I wanted, I did not get the beef I requested, nor was I able to scan my points. Complete dissatisfaction! This is not the first time with this same cashier, however I’ve just let it slide in the past. The name on the...

If I could rate this place a 0 I would. Since the new management this place is very unfriendly and unprofessional .I have been coming to MR WONGS ‘ since 2014 & today will be my last day. I called and place an order ‘ and the young lady told me 15 & 20 minutes . When I arrive 10 minutes later, she advise me that she was waiting on the fries , and I said ok. I requested fresh food ‘ meaning ‘ fresh tenders and fries. The lady that was trying to prepare my food was texting and on her phone ‘ then told my food. I advise her that I don’t want her to make my food ‘ because she didn’t have on any gloves’ then the young lady made it. When I arrive home ‘ my fries were old ‘ and super cold ‘ and my tenders was old ‘ and cold as well . I called & the lady hung up in my face ‘ and never answered the call again. I will be calling corporate to file a complaint ....

Today I decided to order in from this restaurant due to the high reviews, I ordered on DoorDash 04 piece tender combo that an egg roll the chicken tenders a side of fries, a side of fried rice and a drink, When I got my order, I had fried rice and no fries, but I realize after reading the description from DoorDash that even though the fries are in the picture, they are not included in the mail which wasn’t a big deal. It was a little bit of false advertisement. Was delivered quite quickly the chicken tenders are good, but they were overcooked. The fried rice was hard and stale, and my eggroll was lukewarm. Maybe I would have had a different experience if I went into the restaurant itself, but even given the prompt delivery, I still don’t feel like the food that was served to me should’ve been served. Maybe I will try the restaurant again...