BAD CUSTOMER SERVICE.. Especially for a regular customer like myself. I order frequently and 3 times in the past week. The last order I placed was for the same sandwich I always order with sundried tomatoes because I CANNOT EAT RAW TOMATOES. The sandwich was delivered with raw tomatoes surprisingly. The store closes at 10p and my food was delivered around 10:15p. I called anyway in case someone would answer and they didn't. I took pictures of the sandwich and gave it away. The next day I called to speak to manager and was told because I didn't keep the sandwich for a SWAP OUT there isn't anything they could do for me THE PICTURES were not enough. They agreed and saw my complaint was legit but said I could not get a credit, replacement,and there was NOTHING they could do for me. I said I order take out A LOT and never had a restaurant say they want the food back. UNBELIEVABLE! This place needs to know that CUSTOMER SERVICE is one key factor to keeping your business successful and running. Completely DISAPPOINTED and if I was the owner it would be UNACCEPTABLE to treat a regular customer this way. I wasn't even offered a free garlic knot for my bad experience and inconvenience!! The CUSTOMER SERVICE IS HORRIBLE !! Furthermore they nickel and dime their customers by charging 4% fee if you use a debit or credit card. That's bad business but if a business does decide to do that it SHOULD NOT BE MORE THAN THE ACTUAL FEE THEY ARE CHARGED. I read it's ILLEGAL to charge more than the actual processing fee. SMH Also the same person handling the money SHOULD NOT be handling the food PERIOD!

WHOMEVER IS REPLYING AS THE OWNER TO THESE REVIEWS IS A JOKE! JUST READ THE OWNER COMMENTS AND SEE HOW INCONSIDERATE DISREGARDING AND DEMEANING THEY ARE!