Starbucks — Restaurant in Issaquah

Went through the drive thru with my daughter today and ordered her a white hot cocoa. After the twenty minute drive home, she got super sick, and began vomiting. No fever, no other symptoms. After feeling generally awful for about an hour, after she threw up all the cocoa, she felt better. Nothing else in her system. Likely the milk wasn’t good.

No worries, that happens.

I called the store just now to let them know so that no one else gets served milk that could be bad.

The guy who answered the phone, answered by saying, “sorry we closed at 6:30” before I even said a word. Cool, then don’t answer the phone if you don’t want to speak to a customer. I knew they had closed and figured I could leave a message for whoever arrives in the morning to hear before service begins.

Then I kindly let him know the situation, as you’re supposed to when this happens at a public establishment.

His response, “I actually just bought the milk myself from Fred Meyer 3 hours ago.” I let him know that even though the milk was purchased recently doesn’t mean it can’t be bad.

He said , “I don’t know what it could have been.” I said, “okay well I just wanted to let you know so you can check it and prevent anyone else from experiencing this.”

He said, “okay, have a great night”

No thank you, no apology.

Really dude? Way to treat a customer with a child that was made sick from your product, who is just trying to prevent anyone else from the same...

Nothing against the employees, but I still have to give this place a 1-star for the point of waiting over 20 minutes for overpriced coffee. I walked in and placed my order, and was unlucky to be behind someone with a big order--he was clearly getting coffee for a bunch of his co-workers. It was what it was, kind of annoying, but people should be allowed to place big orders. However, what became aggravating is that the drive-thru orders and mobile pick-ups were getting orders served before the handful of customers who took the time to walk in. The queue should go in sequence of the order number, not how the order was placed. It's wrong that people who ordered 10 minutes after me got their coffee before me.

One lesson is to just start using the drive-thru or mobile app. But that just seems wrong to prioritize certain customers. Instead, I'm just not going to this location again, since there's been other instances of complete disorganization here; and, aside from buying Via at the grocery store, I might just start supporting the smaller coffee shops. There are plenty around that actually appreciate your business, and don't play favorites with...

Looks like no one came to work today 🤷🏽‍♂️. No sign. No anything. Just a long line of cars waiting for the magical voice to come welcome them to Starbucks. But it won’t come. And when they finally decide the box intercom must be broken and they pull ahead to the window they’ll learn there’s no one home. No baristas. No managers. No regional or district manager to put up a sign saying “sorry, we aren’t making coffee today”. Just a closed window and a dark store.

Honestly, this has been one of the worst managed Starbucks for years so expectations should be low. Maybe the manager said “remember that time we ran out of hot water? Well this shouldn’t bother people much more. I’ll just sleep in”. Or maybe Starbucks knows they’ll get your money one way or another so they just don’t care. But this is paramount. Making myself a promise never to use this location again AND to try to go a little out of my way to find a local coffeeshop even when...