Taco Bell — Restaurant in Jackson Township

I have been eating at Taco Bell for over a decade (still at a solid 200lbs and pushing 6' ha!). It has been a fun journey watching the menu change and yet some main things staying the same. I travel quite a bit and have been to Taco Bells all around the country (been in all the lower 48 states and have eaten Taco Bell in just about all of them). This has given me a unique perspective on seeing how my local Grove City, OH Taco Bell on Stringtown Road compares to the rest of them. I've got to say: there are few, if any, Taco Bells that meet the level of service, speed, accuracy, and kindness that my local Taco Bell exemplifies. The gentlemen who's name I think is Christian seems to be the core to this experience. He is always so professional, yet personable. Kind and courteous. If you go to 99% of the restaurants in our country it seems customer service has become robotic and in a word: mean. People are treated like a number on a receipt .This is not the case at our Taco Bell. We are so glad we live near one that is so wonderful to go to. When Christian is not there, sometimes an order is incorrectly made, but they still will do above and beyond to fix it. Not the usual, "Sorry we can't and won't help you." Please keep it up. There are few chains that know the secret sauce to a good and reputable business. The secret is simple, but due to the growing pressures of the internet-based culture and false realities of what success is, it seems to have been lost in the past couple years (no, not because of the C-thing in 2019 and beyond haha). It is simply: customer service beyond the normal 'smile and get to the next customer'. Customer service that knows they met the standard of expectation, but have made it THEIR standard to go beyond everyone else's standard. I am pleased to report that this Taco Bell does this. Thank you Christian for leading in the...

I am so grateful for these people. I have had the worst week of my 27 years, grandma died, lost my place to stay and with it my entire family basically turned on me for nothing and was legit losing my mind and contemplating either leaving ohio or hurting myself and all i could think of was Cinnabon delights would somehow make me feel better. I went to 2 taco bells and neither had any and came here in tears and they said they were done with them for the day. I explained my hardships and how I needed those stupid little icing filled doughnuts and not only did they make an exception for me they covered my meal. These people and that small thing is probably all that kept me from giving up on life today and I'll always appreciate the small gesture the staff here made that may have been the best thing to happen to me in a long time so please guys (the staff) know I love yall for that and instead of giving up imma eat these little doughnuts get really stoned pull it together stop crying and imma go to Michigan and enroll in school at ann arbor and start living for me because who needs family when you got taco bell? Wish me luck and Remember to always be good to people because something so small can mean the world to someone and being good to someone may just be the only thing that gets them through a bad day and gives them what they need to not just tap out! P.s. Give my people who worked tonight a raise or a pat on the back or something they have good hearts...

Working at Taco Bell isn't great...I know that. I managed several Taco Bell locations in Central Ohio....but Stringtown Rd used to be the absolute best location....employees come and go, sure...and a lot of people these days just don't care about working hard....but I honestly avoid this location. My last visit was the wrong order and this was my 3rd time trying to order since the Nacho fries came back but they've been out everytime....this time they had them and I even waited for several minutes for what I thought was going to be fresh food....when the window opened again it was a short, overweight young lady who literally threw the food into my car and did "Hav a niii" before slamming the window. Mind you...when I pulled in the drive thru there were no other cars....fine. I can handle rudeness....buy the fries were only a third the way full and the cheese cup had maybe half a pump of cheese....and nothing about it was fresh....it's just upsetting that they used to be so good and now they're rude and give terrible service and old/cold food that should be thrown out in the dumpster vs serving it to anyone looks like I'll have to drive to...