Midwest Vapors — Local services in Jackson Township

Really, really terrible place to go for 1st time vapors. After purchasing my very first device I asked the staff member if he could give me some basic tips on how to operate it, change out coils, etc. He didn't help me at all. He just said "read the instruction booklet."

2 weeks later I go to replace my coils for the first time. I accidentally purchased 2 of the same coil because no one explained to me that there's a difference between RPM1 and RPM2. (Even after I asked if there's anything important I should know about changing coils on the device.) I brought the wrong coil back to exchange it for the correct one and the staff member tells me there's nothing I can do because you already primed it with juice and refused to refund a $5 coil for me. How cheap these people are.

I understand that purchasing the wrong coil was my fault, but the lack of care and communication between the customer really makes it a headache for someone new to vaping. The stress of trying to get the staff member to explain anything useful to me really emphasized how poor the customer service is here. It's like going to an Auto Zone and asking what car battery goes with your vehicle, and no body answers your question. I won't ever...

Amis and James are great people to deal with. They are very good at knowing the product. I have had some experience with getting bad coils and them not letting us return them. Matthew Maxwell actually bought me one out of the money is his own pocket because Matt wouldn't let me return them. No big deal, they are 3$ but I've spent 500$ in that store in the last month and you would think the manager would want to keep a great customer happy? I guess he has difference in opinion? All the other workers other than him are great people. Maybe he thinks he's better? Just don't understand why he wouldn't want to make customers happy, and to feel like they were taken care of? Not sure! Maybe he should take some advice from his employees and start to learn how to take care of customers. If I were that company I would have one of the other guys run the store and have him go next door and work at WG grinders? Not sure, but someone with the company should address the issue. Other than him and his horrible attitude towards customer they are GREAT! I'm not going to let one person ruin it for the rest of the...

FRUSTRATION!! I started vaping about 1 month after Midwest Vapors opened and either they don't know their own products or they intentionally want to rip people off. First I was sold a vap kit that broke within the first week. Second the employee recommended new tanks that leaked within the first 2 weeks of purchase.... of course no guarantee for any products I purchased. I bought a new battery and 2 better quality tanks that have worked great. Soooooo what did they do? They no longer carry the coils for the tanks they sold me. They sold me different coils that they said would work and of course they didn't and they would not reimburse me.They sell the Aspire tanks but no longer carry the coils. I had to drive to Vine st. to find a shop that carries the coils. Rather than reimburse me they suggested I just buy new tanks. Really?? You just sold me these damn tanks 3 weeks ago. I bought them at your recommendation. Find a shop that has employees that know...