Potbelly — Restaurant in Jackson

I understand being short staffed. Times are hard, back to school is happening. However, that should not be the reason for inaccurate orders. I pulled in 2 min before my ready time, waited at the speaker because they were a little busy. I waited and waited at the speaker. The person behind me got impatient, whipped around me and stayed in line. NEVER WENT TO THE SPEAKER. So now I am behind her, and she tells the window she is picking up an order, but the order wasn't ready yet, so I had to wait an additional 15-20 minutes for my order. I got my order and drove home. I get half way home to look at the order (because I was frantic to get home in time before my husband went to work.) And I find I am missing an item, another Mac and cheese. So I had to turn around, and me thinking I can run in really quick to get my missing Mac, wrong. Lobby was closed, so I had to wait another 10 minutes in line to get my missing Mac. By the time that I made it home, my food was cold, one sandwich was soggy and had split in half, it was basically a bready salad, and u had to rush to eat to get everyone fed. It turned a really convenient eating option into a whole hassle. The staff should have recognized that she did not follow the queue and had delayed everyone else, myself and the others that had pulled in after her, and asked her to pull forward so they can continue to prepare the orders in the proper order and get hers out after the others. It was very rude and inconsiderate. So...

Im not even sure how to many stars to give here because there wasn't any service at all... The hours posted on the door for Sunday (Today) June 22nd, 2025 are 9-3. My 65 year old mother, my daughter and I pulled up to the door at around 11:30am in 97 degree weather so that I could drop them off to get inside air conditioning. She pulled the door handle and it was locked. I told her try again maybe they forgot to unlock it ? She tried again looking in the window there were customers and workers just looking at her like a deer in the headlights as she is standing there holding my 5 month year old baby sweating and dying from the heat. She put her hand up like why is the door locked? private party? and again just stared at her.

Her and I were very upset and over heated and would have appreciated a sign on the door or something! I can't believe they just stared at us. So I called 3 times to see what was going on and nobody picked up for 10 minutes. This is ridiculous and would like something done about this...

Friday 12 Feb we stopped at the Jackson store at 7pm there were 6 cars at the drive thru we chose to go in side and eat there were no signs on the door and there were already people setting in side and eating when we went to place an order we were told drive thru only no sorry she just said that and turned and walked away it was plain they had already served people inside we have been there before and enjoy the food but the help they have tonight has put us off from stoping again for a long time it is a service job just because you are busy doesn't mean you need or should be rude at least you have a job lot's of people don't maybe next time you might think of that when you get behind because attitude like yours we received tonight will cost money and possibly a job It might not be the best one but at least you have one Sincerely...