Starbucks — Restaurant in Jackson

I'll start this post by saying it was late in the evening on Black Friday, this location was busy and everyone was probably totally exhausted but it does not excuse the behavior that I received from a person by the name of Kim. Stood in line for roughly 15 minutes, not a big deal, they were busy. Kim was the person who took my order this is important to remember. I step off to the side and wait patiently, eat my biscotti and people watch. I'm watching drinks go out and then notice that the family who was behind me had just received their 4 drinks, I ordered a grande Irish cream cold brew so that should come out quick. Kim has moved to the outside of the kiosk and is writing on their sign "no ice" when I take the 4 steps to the counter to ask if they are still working my drink. Girl looks confused, asks if it's something else and that's when Kim steps up and says "what's wrong with your drink?" I said, "I never received it." We have full eye contact (she was wearing a mask), she rolls her eyes, turns her back and doesn't say another single word. SHE TOOK MY DRINK ORDER HERSELF! She whispers something to the only male working and then my drink is made in 60 seconds. I understand being tired, overworked, being in retail on Black Friday and just being totally over the day but hold yourself accountable for you and your team's actions and simply say I apologize and get me my drink. I'm not asking for a refund, I'm simply asking for accountability with a dash of politeness. I see Kim has had previous...

Not really understanding why the barista had to get an attitude with my 12 year old cousin. She was using a visa gift card she got for her birthday to pay for her drink and she tried to insert the chip (it doesn’t have one, again she is 12) and he was all “Don’t do that. Don’t do that, DONT DO THAT!” She literally only tried one time and I was standing behind her so I didn’t see, and he was so loud that I was like “what did you do?!” And she just said “I tried to insert the chip sorry” and he just glared at me. Like I understand you hate your job and I hate mine sometimes too (a SERVER) but we have to be nice—especially to children and this was why he didn’t get a tip. My little cousin is very mild mannered and has anxiety issues and she didn’t need...

I tried this Starbucks because I love Target so much. Never again. When I didn't see an item I usually get on their menu, I tried asking the lady up front if they serve it like other Starbucks do (the Vanilla Creme made with whole milk). She rudely interrupted me with a snarky attitude and said, "Look we don't make Tik-Tok drinks here"... while I was showing her the Vanilla Creme in the Starbucks app. The assumption and rudeness irked me. The drink she ultimately made wasn't even good, had espresso in it when the regular Vanilla Creme doesn't even have it in there unless you want it to be. I don't usually leave bad reviews, but this needs to be addressed. Next time I'm in Target, I'm only...