Arby's — Restaurant in Jacksonville

I went to this Arby's on Dunn Ave, on 08/18/23. Once I went inside to my surprise I was the only customer there to place an order. I was happy because I was pressed for time to get to work, after leaving my first job. So, I orderd a 5 peice hushpuppy and fries on the side. That's right it only comes with fries if you order the meal. After the lady took my order I saw her go drop the fish, but no fries. Then she went over by the drive thru window, she came back to the the counter squatted down doing something. I think she may have been deposited some money. Then she disappeared in the back. During this time, a team member clock in at the front register. He checked the fish that had been dropped, then went in back. I could see him removing a trash bag from the trash can without gloves. I didn't see him anymore after that. Just my observation, I never see employees washing their hands, or wearing any head covering anymore. But they touch their hair, rub their nose, etc.The young lady working the drive thur heard the timer go off, came and removed the fish, open a box for the fish, then went back to her area. So, I call the other young man who was in back all the time making orders for the drive thur, asking him could he fix my order. His look, told me he was doing his job the best he could. Even though I clearly stated that I was pressed for time and needed to get to work. So, I asked for the lady that took my order, once she came from the back. I explained again I was pressed for time. She started putting my order together, but she was getting fries that had been sitting there, instead of cooking fries when she dropped the fish. So I let her know I didn't want cold fries. She said well it going to be another 2 minutes on fries would you like to wait. It wasn't in a polite tone either. More sarcastic like. I got heated, all while trying to keep my composure. I told her no!, but you can give me my money back, I said. I had paid with my bank card, so she told me to put it back into the card device, I did. Once the transaction was done, instead of her asking me to remove my card, she reach over the register and snatched my card out. I reached out to her to remove my card from her hand. She said don't be grabbing my hand. I told her you shouldn't be snatching out my card, I could have removed it myself. So, I asked her name, she seem to proudly say Taylor. Well, Arby's if this is the kind of people you want to represent your establishment! Needless to saying in the future I won't be the only business you will be losing. (Suggestions) Hire skilled management that knows how to train the shift managers and team members in customer friendly interactions and courtesy. Most people who receive a pleasant experience when going to any establishment will be more likely to become...

On yesterday, 12/2 I went to Arbys on Dunn Ave, Jacksonville, FL and ordered the fire roasted Philly. I paid and left the drive thru. As I unwrapped the sandwich I started to smell this fowl odor. I immediately smelled my sandwich and it has a spoiled cooked smell. I took a bite out of it and it taste liked it smelled. We immediately went back for the restaurant and the cashier asked for the manager. The mod was Hannah. Explained to her the situation and politely asked her to smell it herself. She insisted that she had just cut that meat 10 mins ago. I informed her that I understood that but asked her again to smell it herself (I asked her several times to take a look and smell it). I even showed her the sandwich which had a green mucus inside. She walked away and I felt as that she didn't care. I asked for another sandwich and left. I will not...

I have a bit of a love/hate relationship with this location. Typically, the staff are friendly and the food comes out well prepared. The place is clean and well maintained, although finding a wiped down table can sometimes be an issue. On Dunn Ave. customer service is usually downright awful, so I consider food fast when it comes out within 15 minutes at a fast food restaurant. There have been times where I have ordered things and they did not have them. For many years, they have had an issue with their A/C being so cold that you could go buy ice cream at Publix across the street and still have it frozen after dining in at Arby's. This was improved, although the last time we were here it was frigid again. Overall, this is by far the best fast food...