Starbucks — Restaurant in Jacksonville

I have gone to this locations many times now trying to give it a second, third, fourth chance to get things right and I leave disappointed every time. I have ordered in person and on the app and they have still messed up the order each time. In person, I ordered a passion tango tea and lemonade and received a pineapple lemonade refresher. I said okay maybe they just misheard me it’s fine this is a refreshing drink and I won’t complain. I’ve gotten macchiatos that have two sips of coffee in them. I’ve ordered an iced blonde vanilla latte in the drive thru and received an iced caffe latte (I know this for a fact because I am a rewards member and this is what it said on the receipt). Two completely different drinks. Still tho I said okay this is fine it isn’t what I asked for but it’s fine. Today I ordered through the app a peach green tea with lemonade and strawberry purée thinking okay it’s in the app how could they mess it up, right? This drink clearly has hibiscus in it, which I hate. It honestly tastes like a berry hibiscus refresher with strawberry purée, not even a taste of lemonade. I work by a different Starbucks and go weekly and have had the peach green tea and lemonade with strawberry purée often and this was a completely different drink. We pay a lot of money for quality coffees/teas and this location just sucks. I’ve never been to a...

Yesterday I went to the Starbucks on Dunn Avenue I ordered 3 Dragonfruit lemonades, as the server was passing them to me through the window the carton carrier broke all three (3) drinks ended up in my lap and all over my car, I was asked by the young man if I could pull to the side, no one came out to assist or to tell me what was going to happen, I got out of my car to remove my mats that were drenched, I cleaned the dragon fruit out as I continued to try and wipe the drink out of my car and out of the door, no one assisted me, the young man that had served me came out with 3 more drinks and a piece of lemon loaf , I was shocked, no paper towel or assistance to help clean my vehicle no mention that my clothes were soaked with lemonade , I asked for a manager he told me there was none on duty, I asked for contact information he bought me a business card, NO INCIDENT report taken, a slice of lemon loaf are you serious, THIS IS NOT THE END.....today Sunday the manager is still of duty. I am shocked at the level of get over it lady we have people to serve and we cannot stop serving because we poured 3 drinks on you go home change your clothes clean your car and get over it, if I would've taken those 3 drinks and poured them over the server they probably would've called the police and claimed a disturbance, CORPORATE will definitely...

A few issues here. Shame on Starbucks for the lack of attention and love to this location. I’m guessing it’s because this store is in a lower end (financially)black neighborhood. The parking lot is filthy, the bathrooms are dirty, and inside of this location is also filthy. If you look behind the counter while ordering you will see food, paper and what looks like tile that has not been moped in weeks. The lobby needs a desperate clean and make over also.Yesterdays visit 5/26/2023- I ordered a breakfast sandwich & drink on the app. When I arrived my sandwich was not on the counter. I asked a barista for my sandwich then another lady out loud said “ I made it, but I don’t know where I put it” laughed and walked off. I’m still looking for the joke. Todays visit 5/27/2023- even worst, Whoever is hiring & managing this location, shame on you. The staff is extremely slow, rude & clearly don’t want to be there or high. I stood at the counter waiting to be assisted while everyone walked around preoccupied completely ignoring me. I was not greeted when I entered and I had to ask for help. The young lady looked at me & walked over to another barista and asked “who had the front”. Personal appearance by the staff also is not good. This is consistently the worst Starbucks I’ve ever been to. I...