Dunkin' — Restaurant in Jacksonville

When I say I love this location, I truly mean it! The team and the atmosphere are absolutely top-notch.

Each visit somehow manages to be better than the last! This team is exceptional in every way.

Ms. Stephanie is a shining example of what great leadership looks like. Every time I visit, I see Ms. Stephanie engaging warmly with guests, ensuring everyone feels welcomed and taken care of. Her rapport with customers is remarkable, and she always greets everyone with a genuine, warm smile. It’s clear she has built a strong relationship with her team, as they’re often seen laughing, smiling, and working seamlessly together like a well-oiled machine.

AJ and Kay—what can I say? I absolutely love these two! Every interaction with them shows their leadership skills, especially in how they manage those busy lines, communicate support needs to the team, and ensure every order is handled quickly and efficiently. I visit so often that Kay has memorized my order and always makes sure it’s prepared with care and delivered in a timely manner. That level of service is unmatched!

And let’s not forget Mr. Tony! He’s always such a pleasure to interact with. Whenever he completes my order, he takes the time to share details about the latest promotional deals and even recommends his personal favorites from the menu, making it so much easier to decide—especially early in the morning. Thank you, Mr. Tony, for going the extra mile!

I believe Tab is the cook, and I have to give her a huge thank-you! Tab always makes sure the food is prepared with love and care. She’s another team member who has memorized my order and ensures it’s ready quickly and perfectly. Thank you, Tab, for putting so much heart into your cooking!

A big shoutout to the entire team—including A’merika, Ty, and Dishon! This crew makes breakfast exciting again with their incredible service, efficiency, and the personal touch they bring to every interaction.

With the holidays on the horizon, I sincerely hope raises are on the way because this team absolutely deserves it! Thank you all for making each visit such a...

This is my third time coming to this Dunkin in months and I live 2 mins away. Every time I say I’m not coming back. The two prior times my food was made sloppy and incorrect and the staff had an attitude like it was my fault I spent almost 30 dollars one of the days for me and my family. We waited over 20 mins for drinks and they were still incorrect. Today I said to myself I’m going to give one more chance . I came through the Drive thru anround 11am and was trying to order some food. I wanted to get an iced caramel macchiato with the $6 meal the Woman on the MIC told me I couldn’t get that it was not a drink included in the meal I said ok. As I’m continuing to look for other options she breathes hard into the speaker as if I’m taking to long. There was no one ahead or behind me. I told her nevermind and I drove off. I never write bad reviews for anyone because I know everyone has a bad day and things happen. But this store is really getting worse and my review may get overlooked but something needs to be done about the Moral in this building. No one should have to ride 2 miles away from there home to go to a different Dunkin when there is one within walking distance. I hope it gets better but it’s enough for me to...

🔥Awesome Brand Representation*🔥 I ordered from another location via the mobile app on Thanksgiving morning and turns out that location on 103rd Street is closed today and no one was able to help me via the corporate line. I decided to drive a mile away and see if the other location near us had been pushed the order and they fulfilled it. To my surprise Ms Bianca the store manager on duty had not received the order but stopped her crew gathered them together and fulfilled my order on the spot with no questions asked. Not often do you see a great representation of overall decency but customer service and brand representation. This one is at the top of the list for today. Definitely give them your business folks........................................So glad this location was there. Very convenient but kind of hidden. It's right around the corner from my wife's work so it's going to be easy to access. Staff was very nice and location was very clean. Very fast service just watch out when you're exiting because it's a little tough to get in and out of. Overall five stars. I'll definitely be visiting there again. Cold coffee...