Jimmy Hula's Oakleaf — Restaurant in Jacksonville

Horrible! First time ever going to this place and I doubt my family or I will ever go back. The entire experience was just awful and not what we were expecting. First, we weren't expecting to place our order at the door with a cashier, as we thought we were eating at an actual restaurant, but we still decided to give a go. Then, we decided to sit outside to find out that the waitresses that are staffed not only do not wait on you "as in take your order" they also do not serve your beverages either, so I had get up every time I wanted to have a beer. This was annoying considering that the bar is not even set up like an actual bar and it just seems pointless to have waitresses staffed just to bring my food out and clear the table. Lastly, the worst part of all was that after my family (party of 5)was ready to order I went ahead and wrote the order down as if I were the waitress and took it up to the cashier so it would all get entered at once thinking we would get our food all together. Nope, the complete opposite happened. They sent every singe item out at separate times starting with the veggie taco that literally was made in two minutes and the biggest item (steak bowl) came out last, which ended up being 20 minutes. My family does not eat like that, to us that's just rude! I attempted to tell the manager about the problem, but that was a complete waste of time because he just blamed it on the cooks and kept repeating the excuses as to why that happened. Basically trying to say that they lost the ticket for the bowl, which was a lie because it was all on the same ticket. Please note that not only was this our first time, but we also were there trying to celebrate my younger brothers birthday.

The only nice thing about this place was that my dog was welcome. The could have been good, but but the time I tried to eat...

I've attached an image of my original review from 6 months ago. What a drastic change this business has made in the past six months and not in a good way. I ordered food off the the app on the website "Chow Now" I arrived at the restaurant and was told their "Chow Now" terminal is broken and they dont have my order. So they re-entered my order. 1 person working in the kitchen making to go orders and cooking for guests in the restaurant. At one point the cook asked another woman to help out and she stepped into run the fryers reluctantly. One item from my order was put into a bag and sat for 40 minutes before the rest of my order was complete. I wish I took a pic of my new order the portion of the blackened baja fish bowl was far less then the usual. Unfortunately they cooked my sweet potato fries in the same oil they fry fish in, so of course they tasted like fish. The plantains were burnt. Definitely not the experience I am used to from Jimmy Hula's. It was probably around 2pm Sunday afternoon so the fact that my shoe was sticking to the floor and the soda machines facing the customers were filthy it seems they don't clean daily. This business needs a mature responsible manager every day it is opened because what they have going on now is a recipe for disaster. $46 for lunch is a lot and the fact they have their customers directed on their website to use an app that upcharges and doesnt work is not great for business. Sadly my 5 star review has been changed to 1 star and I would definitely not recommend this location until they make some...

Decided to try this place since it opened up by our house in the Oakleaf Towncenter. Really was excited to try their menu since I heard their food was awesone. The atmosphere was really cool with a Hawaiian surf kinda vibe. Upon ordering we had some questions as to the food items and I quickly found to my disappointment all the sauces the have on their menu have a mayo base. This was disheartening since I cannot do mayo and was kinda let down that they didn't have anything without it in their signature sauces. That being said my wife and daughter placed their orders and I placed mine without said sauces and went to take a seat. Here's where things went from bad to worse, my food quickly came out, and i patiently waited for my wife and daughter to come out but it never came. 15 min after mine came I asked about theirs and was told that it cones out as it's prepared. I again questioned why would they all not come out the same time since the order was all placed at the same time. The girl apologized and said that she would look j to it. I sat back down now my food was stone cold since I was not about to eat in front of my 7 yr old daughter and wife without them having theirs. 20 min after getting my food my daughters arrived then my wife's finally arrived another 10 min after that and it was wrong! Even though mine was cold I ate it anyway, and was less than impressed. Needless to say I won't be back, if you do decide to give them a try then better not be in a hurry because you are definitely going to wait a while to...