Thai & Lao Bistro — Restaurant in Jacksonville

Good food bad customer service. I work at forever 21 I am BIG on customer service. Me and my 4 little sisters went to this store. She did not say hello when we walked in. Plus we were new and most of my siblings didn’t know what to get. The lady didn’t help us. And my little sister ordered this thing she thought was icecream because it was in the ice cream section and had “custard on it” once we got done eating which didn’t take long we were still sitting in the parking lot. We opened the box to see it wasn’t icecream we tried to take it back. WHILE we were ordering the lady didn’t look like she even wanted to be there. Like she had a attitude with us. And honestly we should’ve left because we didn’t feel welcome. I went back and politely asked if there was any way we could switch it out or just get a refund. The lady said flat no. If I would’ve known I couldn’t get a refund I would’ve never went IN in the first place. Because this IS a different Thai place from where we usually go. BUT THEN my cousin went back in and she got my refund :/ Like is it because I’m black? Me and my sisters will NOT be coming back here. I really feel like she took advantage of my niceness and refused to give...

I was craving Pho and this was close to work so I was eager to give it a try! I ordered the beef pho and some dumplings. I knew it wouldn't be exact to a Vietnamese style pho but was interested to see how this being a Laotian owned restaurant made their version of a pho soup.

The broth definitely had beefy flavor, maybe a little too much salt for my liking though. The beef comes cooked - not raw, which i'm personally not a fan of (I like to cook my meat to my preferred temp). There were bean sprouts, green onions, lettuce and noodles in the to-go box. I guess I was expecting Thai basil since it was listed on the description of what is included. I typically also add siracha and hoisin to my broth, which were not included either (but I am not sure these were to be included).

My overall to-go experience I would have rated it less based off of what I had ordered here, but I felt that would have been unfair. I am sure their Thai and Laos dishes are delicious and would love to give that a...

The absolute nastiest Thai food I have ever eaten in my life. I barely ate a few bites it was that disgusting. I’m shocked they’re open due to the quality of the food, as Thai food is supposed to be sweet, sour, salty, fresh, etc.. The Tom Kha Gai soup was literally curdling (I’ve never seen coconut milk do that before), it was a nasty brown color, flavorless, and the chicken was dry as a bone. I also got the Panang Curry and it had zero flavor. It was spicy but it just tasted of salt with no complex flavors, and veggies/chicken that wasn’t fresh. I also had to put sugar in the food to make it semi-edible and that barely helped. I would never recommend this place to anyone. Not to mention, the server was pushy and rude and didn’t make it right when I barely ate anything that was served. Save your money and time, and go to a better Thai place like Blue Lotus or Green Papaya in Jax. I’ve never been this disappointed in Thai food my life, and I’d like to say I’m a...