The Yard Milkshake Bar — Restaurant in Jacksonville

Product and prices: The ice cream was good. The specialty milkshakes and sundaes are unlike anything I've seen elsewhere, but we didn't try those. They look tasty. I was a little disappointed that the only gluten free milkshake option was cereal flavored, and I'm allergic to fruity pebbles, the cereal they use. Personally, I prefer desserts with chocolate, peanut butter, vanilla, or caramel flavors over fruity flavors. I have to eat gluten free due to a gluten allergy. They have a few gluten free ice cream flavors. I also noticed, they have 2 vegan ice cream flavors.

Credit card fee: They charge a 3.5% card fee if you don't pay in cash. My mom paid in cash and we didn't realize the 3.5% card fee was still charged even though we paid in cash. I think the person who took our order was new, so this may have been a mistake of pressing the wrong menu item (benefit of the doubt, I'm thinking there's 2 of every menu item one with the cash price and one with the card price, maybe 🤷🏼‍♀️).

Service: She was pleasant and friendly. She noticed and fixed mistakes by herself quickly (all qualities I would want in an employee). She had to correct a couple of things on our order because she accidentally pressed the cookie dough version instead of the ice cream version of the same flavor. She said they were next to each other in the list (I'm assuming alphabetically). We accidentally got charged twice for a treat (which she caught and fixed with the manager's assistance before we got our receipt & change). Overall, I think she's still in the learning curve...

While I love the concept and the washing station for the jars is definitely a bonus, our experience was not up-to-par with our expectations.

After four previous tries earlier this week, we finally got to order a milkshake today on our fifth try. The wait was short, and the staff was kind.

When we got our milkshake, the presentation was impeccable. It almost looked too good to eat. Unfortunately, that was not the case. We got the Peanut Butter Brownie Bliss. The brownie on top of the milkshake was excellent, but the actual milkshake has an extreme metallic taste to it. As gross as it sounds, it tasted like when you have a cut in your mouth; straight iron. We assumed it was from the blender, but after a few sips, both of us agreed it tasted like literal metal.

I went to the washing station, rinsed our jar, and another customer asked how we liked our milkshake. I told him, “It tasted like metal.” And he said, “My wife said the same thing!”

So obviously this is happening to multiple people.

It is a little concerning considering this place specializes in milkshakes, and yet the only thing I could taste was the blender.

UPDATE: After a few hours, my boyfriend and I both started feeling sick to our stomachs. It has now been 24 hours and I’m still sick in bed from this milkshake.

I’m very concerned about what made the milkshake taste metallic in the first place, and now I’m very concerned because I have been sick to my stomach for 24 hours now.

This place needs to work out it’s kinks before it makes more...

I honestly had great things to say about this place from previous visits but after this Halloween night, I can honestly say this is the most I've felt disrespected by an establishment specially on a holiday night. Their hours said closing at 10pmand nothing indicated that hours may vary during Halloween. I arrived at 9:10pm and the doors were locked,which I get that means they're closed and I wanted to just inquire at what time did they close so that I know for for the future. I was ignored for about 110-15 mins at the door while it was cold out and the male worker wanted to come and help but the female with him was so rude and told him to completely ignore us and they both just kept going as if I was invisible. Then I tried calling and when they saw it was me I was again ignored and bluntly hung up on then on my second call the female finally picked up the phone with the fakes customer service voice ever acting all innocent and saying that the sign on the dor indicates they're closed for the night and that it's not safe to open the doors after dark and I said all I wanted is to be acknowledged at the bare minimum and I understand they can't unlock the doors but they should have treated me better and then she says from their view, they can't know for sure whether I'm a woman or a man and at the end of it didn't even apologize for the gross mistreatment.Never thought I would say this, but customer service was terrible tonight and I don't know if I would ever come back after the way I've...