Sapphires Restaurant & Lounge at DoubleTree by Hilton Hotel Jefferson City — Restaurant in Jefferson City

I don’t often write reviews, but I want to warn people not to waste their time at this restaurant. We thought it would be fun to have brunch on the top floor of the Doubletree and now I regret suggesting it to my in-laws. It took at least a half hour to get coffee and I could tell the waitress was frazzled even though there were only a few other groups in the restaurant so I just drank my coffee black when the cream I asked for didn’t arrive at the table. After we had been there for two hours and most everyone else had left we were told our food would be out next. Ten minutes later we were told that the chicken and waffles were taking a long time and they would be ready in ten minutes. At least a half hour later we still didn’t have our food and we were told that the chicken and waffles were done and they were now working on the biscuits and gravy. Soon both orders came out lukewarm. We were still waiting for the eggs benedict and were told that they were having problems with the hollandaise sauce. Finally, our food arrived, but without the salads our meals were supposed to come with. We just wanted to get out of there at that point since we’d wasted half of the day sitting in that restaurant— and we had a very patient two-year-old with us who was ready for nap time. Overall, it was the worst dining experience I’ve ever had in my life. I honestly don’t understand how the restaurant was so inefficient except that maybe it was everyone’s first day of work. There were only five other groups in the restaurant while we were there and we saw at least four employees at the restaurant. They weren’t understaffed, just very...

I had a very displeasing experience with an individual there. While this gentleman may have been having a bad day, which I understand we all have them, it still warrants a review as this individual smugly told me he always gets glowing reviews. This is not one of them. I attempted to order room service and this individual answered the phone and was fairly rude with me. He stated that he didn’t know how long it would take, maybe forty five minutes for food which to be honest I would have happily waited DoorDash runs about the same time. So I figured the wait staff were busy and he recommended coming upstairs to eat so I did. I expected to see a busy restaurant but was greeted with a fairly empty restaurant with one large table maybe a few others. One of which my wife happened to be at because of a work conference in town and she was meeting with her group. I began my order and once again the same individual that answered my phone call seemed to be bothered that I was placing my order. He made a comment about the time it would take and I reminded him that’s what he told me over the phone. He seemed really inconvenienced to be dealing with me. I told him that I was sorry that he was a little overwhelmed, after he gestured to the large table as to how busy they were Maybe it’s me, or maybe it’s a bad day. Again. I get it. We did exchange words and I decided to just tell him to cancel my order. Which he did thank me for, so there is that. Anyhow I don’t want this to turn into a novel. Chuck I hope your day goes better and you strive to do better...

My husband and I live locally, and tried this place for date night. We are very disappointed, we will not be returning. We spent over $50, my husband got the ribeye, mashed potatoes, and greenbeans. Having experience with cattle and butchering, the steak was not an actual ribeye cut, the mashed potatoes were okay, and the green beens were sour. I got the cheese ravioli with a Ceasar salad. The ravioli was supposed to come with garlic bread, but they were out, so I substituted the garlic bread for their Southwest chowder soup. The ravioli were a mix of hot and cold, with a very wet, soupy marinara sauce. The soup was terrible, tasted like straight flour with some spices. I took one bite and spit it out.

Tip: if you are expecting to drink alcohol, you'll want to call ahead or not come with any expectations as it seems like even on a Saturday night at dinner, it is not staffed.

For our drinks instead, we both had cokes, which were extremely flat, as their CO2 cartridge in their machine was out, and kept offering us flat sodas after bringing this to their attention.

Although I do acknowledge most of our complaints are with the kitchen, they didn't seem to care or try to remedy things we nicely brought to their attention, they didn't seem to either know how or want to fix them.

We actually ran into some nice ladies on their way up to the bar and saved them the...