Our first time dining here on 12/31/18. Reservation was made for 6pm. Arrived at 5:55pm and the place was pretty empty. We were left standing for about 20 minutes before getting our table. What is the point of having a reservation? Once seated we started with appetizers- two papa rellena and a empanada. 25 minutes pass and the empanada came. Another 30 minutes one papa rellena came and they tell me only one came because they ran out. Ok, so after an hour of sitting and trying to get the appetizers we decided to order dinner- the waiter comes 5 minutes later to tell us my kids will have to order something else because they ran out of rotisserie chicken. Really!!! So we ordered something different and we all waited about an hour for our dinner to come out. My friend and his wife received the wrong dish TWICE and by the time theirs came out 1 1/2 hours later we were ALREADY DONE with our dinner. So much for a family dinner... Unreal- unacceptable-bad experience. I give Two stars because the food was actually very tasteful and because no discount given, for the horrendous experience. I am willing to give them another shot soon (maybe).